Customer Support Director
2 months ago
Lone Wolf Real Estate Technologies Inc is seeking a highly skilled Customer Support Manager to lead our support team.
Key Responsibilities:- Team Performance: Create a high-performing environment for team members, fostering a culture of excellence and continuous improvement.
- Staff Management: Oversee all aspects of direct staff, including onboarding, performance management, merit increases, warnings, and development opportunities.
- Coaching and Development: Provide one-on-one coaching to direct reports, helping them achieve their personal and professional goals.
- Reporting and Analysis: Analyze and interpret call center reports, ensuring resources are allocated effectively to meet team Key Performance Indicators (KPIs).
- Cross-Functional Collaboration: Maintain strong professional relationships with cross-departmental teams, including Customer Success, Professional Services, and Product.
- Communication and Escalation: Proactively communicate trends and internal/external pain points based on data analysis, and manage escalations from internal and external sources.
- Process Improvement: Evaluate processes for continuous improvement and coordinate efforts to enhance the support process.
- Leadership and Communication: Proactively communicate key challenges, priorities, staff changes, or requirements to your leader in a timely manner.
- 5-10 years of experience in Customer Support is required.
- 3 years of experience as a team lead or Sr. Customer Support Representative is required.
- Experience with Salesforce or a similar ticketing system is preferred.
- Post-graduate education is preferred but not required.
- Experience working in a SaaS-type company is preferred but not required.
- Previous experience managing a downline with multiple Team Leads and multiple products is preferred.
- Advanced analytical skills are required.
- Advanced coaching, development, and listening skills are required.
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Customer Support Director
4 weeks ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob Title: Customer Support ManagerAt Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement in our...
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Customer Support Director
4 weeks ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob Title: Customer Support ManagerAt Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement in our...
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Customer Support Director
2 months ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeCustomer Support ManagerLone Wolf Real Estate Technologies Inc is seeking a highly skilled Customer Support Manager to lead our support team. As a key member of our organization, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement.Key...
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Customer Support Director
2 months ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeCustomer Support ManagerLone Wolf Real Estate Technologies Inc is seeking a highly skilled Customer Support Manager to lead our support team. As a key member of our organization, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement.Key...
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Customer Support Director
2 weeks ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob SummaryWe are seeking a highly skilled Customer Support Manager to lead our team at Lone Wolf Real Estate Technologies Inc. The ideal candidate will have a proven track record of managing high-performing teams, driving customer satisfaction, and analyzing data to inform business decisions.Key ResponsibilitiesManage a team of customer support...
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Customer Support Director
3 weeks ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob Title: Customer Support ManagerAt Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement in our...
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Customer Support Director
3 weeks ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob Title: Customer Support ManagerAt Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement in our...
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Customer Support Director
1 month ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob Title: Customer Support ManagerAt Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement in our...
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Customer Support Director
1 month ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob Title: Customer Support ManagerAt Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement in our...
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Customer Support Director
4 weeks ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob Title: Customer Support ManagerAt Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement in our...
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Customer Support Director
4 weeks ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob Title: Customer Support ManagerAt Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement in our...
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Customer Support Director
1 month ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob Title: Customer Support ManagerAt Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement in our...
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Customer Support Director
1 month ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob Title: Customer Support ManagerAt Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement in our...
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Customer Support Director
4 weeks ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob Title: Customer Support ManagerAt Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement in our...
-
Customer Support Director
4 weeks ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob Title: Customer Support ManagerAt Lone Wolf Real Estate Technologies Inc, we are seeking a highly skilled Customer Support Manager to join our team. As a key member of our support team, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement in our...
-
Customer Support Director
1 month ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeCustomer Support ManagerLone Wolf Real Estate Technologies Inc is seeking a highly skilled Customer Support Manager to lead our support team. As a key member of our organization, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement.Key...
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Customer Support Director
1 month ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeCustomer Support ManagerLone Wolf Real Estate Technologies Inc is seeking a highly skilled Customer Support Manager to lead our support team. As a key member of our organization, you will be responsible for creating a high-performance environment for your team members, managing all aspects of direct staff, and driving continuous improvement.Key...
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Customer Support Director
1 month ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob DescriptionJob Title: Customer Support ManagerCompany: Lone Wolf Real Estate Technologies IncKey ResponsibilitiesCreate a high-performance environment for team members to excel in their roles.Manage all aspects of direct staff, including onboarding, performance, merit, warnings, development, and recruitment.Coach direct reports through one-on-ones to...
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Customer Support Director
1 month ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob DescriptionJob Title: Customer Support ManagerCompany: Lone Wolf Real Estate Technologies IncKey ResponsibilitiesCreate a high-performance environment for team members to excel in their roles.Manage all aspects of direct staff, including onboarding, performance, merit, warnings, development, and recruitment.Coach direct reports through one-on-ones to...
-
Customer Support Director
1 month ago
Cambridge, Ontario, Canada Lone Wolf Real Estate Technologies Inc Full timeJob DescriptionJob Title: Customer Support ManagerCompany: Lone Wolf Real Estate Technologies IncKey ResponsibilitiesCreate a high-performing environment for team members to excel in their roles.Manage all aspects of direct staff, including onboarding, performance, merit, warnings, development, and recruitment.Coach direct reports through regular one-on-ones...
