Appliance Support Specialist

2 weeks ago


Calgary, Alberta, Canada Trail Appliances Ltd. Full time
Why Trail Appliances?

Tailored to meet the needs of our customers, we offer a comprehensive support system, tools, and training to ensure success. By becoming part of the Trail family, you will be joining a network of high-performing individuals who are constantly learning and growing.

The Total Rewards Package

We value our employees and provide a competitive total rewards package, including:
- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts

The Role

A problem-solver with a passion for delivering exceptional customer experiences is required to fill this position as a Service Support Representative. Reporting to the Service Support Team Lead, you'll play a crucial role in ensuring customer satisfaction by resolving concerns, coordinating with internal teams and manufacturers, and managing warranty processes.

This role offers the opportunity to make a meaningful impact on our customers' experiences while honing your organizational and communication skills in a fast-paced environment.

Key Responsibilities:

1. Customer Satisfaction and Issue Resolution:
- Take ownership of escalated customer issues with a proactive, solution-focused approach.
- Resolve product concerns during delivery, ensuring a seamless customer experience.
- Work closely with the sales team to manage customer reselections driven by manufacturers.

2. Documentation and Communication:
- Maintain thorough, accurate customer records in the CRM system.
- Provide clear and professional communication to customers and internal teams to ensure smooth issue resolution.

3. Warranty and Exchange Operations:
- Collaborate with the Parts Department to escalate and resolve delayed parts issues.
- Process warranty-related exchanges, ensuring all documentation aligns with company and manufacturer requirements.
- Manage financial aspects, including creating invoices, credit memos, and collecting payments.
- Schedule and coordinate exchanges, ensuring timely delivery and installation.

To be successful in this role, you must have:

- Exceptional interpersonal and communication skills, including professional telephone etiquette.
- Proven ability to resolve customer concerns with empathy and professionalism.
- Strong organizational skills and attention to detail.
- Adaptability to changing priorities and multitasking in a dynamic environment.
- Proficiency in relevant software and accurate data entry.
- A team-oriented mindset with a commitment to a positive workplace culture.

About Us

Trail Appliances has been a leading independent appliance retailer in Western Canada since 1974. Our guiding principles of unparalleled customer service, competitive pricing, and expert advice have made us an industry leader. With a strong focus on family values and community involvement, we continue to grow and thrive.

  • Calgary, Alberta, Canada TechVill Appliance Repair Ltd. Full time

    Job OverviewTechVill Appliance Repair Ltd. is seeking a highly skilled Appliance Repair Specialist to join our team. As an essential member of our service team, you will be responsible for ensuring the highest level of customer satisfaction by providing top-notch repair services.


  • Calgary, Alberta, Canada TechVill Appliance Repair Ltd. Full time

    About the RoleWe are seeking a skilled Appliance Installation Specialist to join our team at TechVill Appliance Repair Ltd. As an experienced installer, you will be responsible for installing exterior and interior prefabricated products, ensuring professionalism in customer service, and maintaining high-quality workmanship.


  • Calgary, Alberta, Canada TechVill Appliance Repair Ltd. Full time

    Job DescriptionWe are seeking a skilled Appliance Maintenance Specialist to join our team at TechVill Appliance Repair Ltd. As an essential member of our crew, you will be responsible for ensuring the smooth operation of various appliances in our clients' homes and businesses.Key Responsibilities:Diagnostic Testing: Conduct thorough diagnostic tests using...


  • Calgary, Alberta, Canada TechVill Appliance Repair Ltd. Full time

    About the RoleWe are seeking an experienced appliance repair specialist to join our team at TechVill Appliance Repair Ltd.This is a permanent, full-time position with a guaranteed 35 hours of work per week and competitive compensation based on experience.The estimated salary range for this role is $40,000-$60,000 per annum, depending on qualifications and...


  • Calgary, Alberta, Canada TechVill Appliance Repair Ltd. Full time

    Job DescriptionWe are seeking a skilled Home Appliance Installation Specialist to join our team at TechVill Appliance Repair Ltd.Key Responsibilities:Install exterior and interior prefabricated appliances, ensuring high-quality results and customer satisfaction.Demonstrate exceptional professionalism in customer service, addressing queries and concerns with...


  • Calgary, Alberta, Canada TechVill Appliance Repair Ltd. Full time

    Job DescriptionWe are seeking a skilled Household Appliance Installer to join our team at TechVill Appliance Repair Ltd. The successful candidate will be responsible for installing exterior and interior prefabricated products, ensuring professionalism in customer service, and maintaining high-quality work standards.Key Responsibilities:Install exterior and...


  • Calgary, Alberta, Canada TechVill Appliance Repair Ltd. Full time

    Job SummaryAt TechVill Appliance Repair Ltd., we are seeking a skilled Household Appliance Installer to join our team. The successful candidate will be responsible for installing exterior and interior prefabricated products, ensuring professionalism in customer service, and utilizing hand and power tools to complete tasks efficiently.Key Responsibilities-...


  • Calgary, Alberta, Canada Appliances Service Guys Corp Full time

    Job Title: Appliance Service SpecialistWe are seeking a skilled Appliance Service Specialist to join our team at Appliances Service Guys Corp.About the Role:This is a permanent position, working 30-44 hours per week. The successful candidate will be responsible for conducting electrical tests, preparing written estimates, and repairing electrical appliances...


  • Calgary, Alberta, Canada Canadian Appliance Source Full time

    Warehouse Operations SpecialistAt Canadian Appliance Source, we are seeking a highly skilled Warehouse Operations Specialist to join our team. As a key member of our warehouse operations team, you will be responsible for processing incoming and outgoing major home appliances, while maintaining accuracy, efficiency, and safety standards of the warehouse.Key...


  • Calgary, Alberta, Canada Trail Appliances Ltd. Full time

    We are seeking a highly skilled Customer Service Support Specialist to join our team at Trail Appliances Ltd. in Calgary.About the RoleThis is an exciting opportunity for a motivated individual to support our technical operations as a Service Technician Assistant.As a key member of our team, you will play a vital role in ensuring efficient service delivery,...


  • Calgary, Alberta, Canada Appliances Service Guys Corp Full time

    We are seeking an experienced Appliance Service Specialist to join our team at Appliances Service Guys Corp.As a key member of our service team, you will be responsible for diagnosing and repairing electrical appliances and components. Your expertise in conducting voltage, resistance, and other tests using electrical test equipment will be crucial in...


  • Calgary, Alberta, Canada Atlas Appliances Full time

    About the Role: We are seeking an experienced Appliance Parts Specialist to join our team at Atlas Appliances. In this role, you will be responsible for ensuring the efficient operation of our parts department.Key Responsibilities:Sell products and provide excellent customer serviceAssist in maintaining a clean and organized parts departmentRecord all sales...


  • Calgary, Alberta, Canada Alberta Ltd. Full time

    Job DescriptionWe are seeking a highly motivated individual to join our team as a Dining Services Support Specialist at Alberta Ltd. in [Location]. This is a permanent, full-time opportunity with a competitive salary range of $45,000 - $55,000 per year.About the RoleThe successful candidate will be responsible for providing exceptional support services to...


  • Calgary, Alberta, Canada IL Forno Fusion Full time

    IL Forno Fusion Job OpportunityWe are seeking a reliable and hardworking individual to join our team as a Hospitality Support Specialist.About the Role:This is a permanent, full-time position that offers a competitive salary of $40,000 per year.The successful candidate will work 40 hours per week in a fast-paced kitchen environment.Job Description:As a...


  • Calgary, Alberta, Canada Far East Foods Full time

    Job DescriptionAt Far East Foods, we are seeking a highly motivated and detail-oriented Dining Room Support Specialist to join our team.Key Responsibilities:Clean and maintain kitchen equipment and appliances, ensuring they are in good working condition.Handle and store cleaning supplies safely and efficiently.Receive and organize food supplies in...


  • Calgary, Alberta, Canada M Bistro Ltd. Full time

    About M Bistro Ltd.M Bistro Ltd. is a dynamic and fast-paced restaurant committed to providing exceptional dining experiences. We are seeking a highly motivated and detail-oriented Hospitality Support Specialist to join our team.Job DescriptionWe offer a competitive salary of approximately $45,000 - $60,000 per year, based on experience.The ideal candidate...


  • Calgary, Alberta, Canada Twenty First Century Homes Full time

    We are seeking a reliable and detail-oriented Janitorial Support Specialist to join our team at Twenty First Century Homes. This is a permanent position offering 30 to 40 hours of work per week.About the RoleThe successful candidate will be responsible for maintaining the cleanliness and organization of our facilities, including sweeping, mopping, washing,...


  • Calgary, Alberta, Canada AB Ltd Full time

    We are seeking a highly motivated and detail-oriented Floor Cleaning Specialist to join AB Ltd. This is a unique opportunity for individuals who enjoy working in a fast-paced environment and have excellent cleaning skills.The estimated salary for this position is $25,000 - $35,000 per year, depending on experience.Job DescriptionIn this role, you will be...


  • Calgary, Alberta, Canada Alberta Inc. Full time

    About the JobAt Alberta Inc., we are seeking a skilled Food Service Specialist to join our team. This role involves preparing and serving food to customers in a fast-paced environment.Job Description:The Food Service Specialist will be responsible for performing various tasks including stocking refrigerators, packaging take-out food, and serving customers at...

  • IT Support Specialist

    2 weeks ago


    Calgary, Alberta, Canada Mu-Tech Full time

    About Mu-TechMu-Tech is a consulting firm that provides innovative solutions to its clients.Estimated Salary: $55,000 - $65,000 per yearJob DescriptionWe are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer...