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Support and Resolution Specialist

1 week ago

Toronto, Ontario, Canada company Full time

We are seeking an experienced Support and Resolution Specialist to join our team in providing top-notch support to brokers using various brokerage applications. In this role, you will be the primary point of contact for brokers experiencing issues with their applications, offering timely resolution and troubleshooting to ensure they can operate efficiently within their systems.

The ideal candidate will possess a strong background in the insurance industry, excellent customer service skills, and the ability to handle complex technical issues. You will work collaboratively with internal teams and third-party vendors to resolve escalated incidents, leveraging your technical expertise to find solutions.

Responsibilities:

  • Handle inbound support calls from brokers, resolving issues with brokerage applications.
  • Provide technical support, including troubleshooting and guiding brokers through system usage.
  • Manage broker access requests and ensure appropriate permissions are set up through the Broker Relationship Management system.