Security Attendant I

4 weeks ago

Vancouver, British Columbia, Canada City of Vancouver Full time

Main Purpose and Function
The Gathering Place Community Centre is a vibrant hub in the heart of Downtown South, offering a range of programs and services to support the local community. As a Security Attendant I, you will play a critical role in ensuring the safety and well-being of our members and visitors. This is a front-line position that requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities

  • Monitor entrances and facilitate access control of the facilities;
  • Uphold the Centre's Code of Conduct and standards of behaviour;
  • Make regular patrols of the building;
  • Provide support in the event of an emergency, including first aid and overdose response;
  • Assist patrons in a supportive manner by providing information and making referrals on the services and activities provided by the Centre and other community partners;
  • Assist with front desk clerical activities, such as answering phones and distributing mail;
  • Communicate information to other staff through log entries, incident reports, and emails;
  • Maintain health and safety standards;
  • Receive routine deliveries;
  • Understand and uphold occupational health and safety policies and procedures, including those related to COVID-19;
  • Perform janitorial and other duties as required.

Qualifications

Education and Experience:

  • Completion of Grade 10 (Grade 12 preferred);
  • Knowledge of the Downtown Eastside community, local agencies, and services;
  • Considerable knowledge of the Gathering Place Community Centre's rules, services, and operations;
  • Experience working in a community, social service, or healthcare environment would be an asset;
  • Occupational First Aid Level I certification or the ability to obtain one would be an asset;
  • Fluency in a second language would be an asset.

Knowledge, Skills, and Abilities

  • Considerable knowledge of the Downtown South, agencies, services, and resources;
  • Considerable knowledge and understanding of addictions, mental illness, conflict resolution, and violence prevention;
  • Proven ability to establish and maintain effective working relationships;
  • Proven ability to communicate effectively orally and in writing, including writing incident reports;
  • Proven ability to work with minimal supervision;
  • Proven ability to respond to incidents using defusing and de-escalation techniques;
  • Proven ability to respond to emergencies, walk long distances, and carry heavy items using moderate strength and agility.

Record Checks

  • A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

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