Field Service Engineer II, Canada

3 weeks ago


Old Toronto, Ontario, Canada Ultima Genomics Full time
Job Summary

We are seeking a highly motivated and skilled Field Service Engineer II to join our team at Ultima Genomics. As a Field Service Engineer II, you will be responsible for providing on-site service to one primary account, including the repair and installation of company instrumentation, the operation of instruments when needed, and the management of lab inventories.

Key Responsibilities
  • Provide on-site service to one primary account, including the repair and installation of company instrumentation, the operation of instruments when needed, and the management of lab inventories
  • Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
  • Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
  • Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
  • Exceed customer expectations of service, support, and the product
  • Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
Requirements
  • BS in scientific or engineering field
  • 2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industry
  • Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
  • Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
  • Talented at building prototypes from preliminary drawings and schematics
  • Ability to work independently and in a group; good people skills
  • Meticulous, detail oriented and excellent organizational skills
  • Excellent verbal and written English communication skills are required. Professional working proficiency in French is preferred
  • Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
  • Must be eligible and willing to travel in Canada and internationally, including to the USA for training and meetings in head office. Holding a valid driver license is required. Estimated travel up to 20% of the time


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