Field Service Engineer II, Canada
3 weeks ago
We are seeking a highly motivated and skilled Field Service Engineer II to join our team at Ultima Genomics. As a Field Service Engineer II, you will be responsible for providing on-site service to one primary account, including the repair and installation of company instrumentation, the operation of instruments when needed, and the management of lab inventories.
Key Responsibilities- Provide on-site service to one primary account, including the repair and installation of company instrumentation, the operation of instruments when needed, and the management of lab inventories
- Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
- Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
- Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
- Exceed customer expectations of service, support, and the product
- Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
- BS in scientific or engineering field
- 2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industry
- Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
- Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
- Talented at building prototypes from preliminary drawings and schematics
- Ability to work independently and in a group; good people skills
- Meticulous, detail oriented and excellent organizational skills
- Excellent verbal and written English communication skills are required. Professional working proficiency in French is preferred
- Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
- Must be eligible and willing to travel in Canada and internationally, including to the USA for training and meetings in head office. Holding a valid driver license is required. Estimated travel up to 20% of the time
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Old Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeQuality Assurance Engineer II - MDM C-360Job Summary:We are seeking a highly skilled Quality Assurance Engineer II to join our team in Canada. As a Quality Assurance Engineer II, you will be responsible for designing and implementing effective test strategies and plans, developing and executing automated tests, and ensuring the quality of our software...
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Old Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeQuality Assurance Engineer II - MDM C-360Job Summary:We are seeking a highly skilled Quality Assurance Engineer II to join our team in Canada. As a Quality Assurance Engineer II, you will be responsible for designing and implementing effective test strategies and plans, developing and executing automated tests, and ensuring the quality of our software...
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Old Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeQuality Assurance Engineer II - MDM C-360Job Summary:We are seeking a highly skilled Quality Assurance Engineer II to join our team in Canada. As a Quality Assurance Engineer II, you will be responsible for designing and implementing effective test strategies and plans, developing and executing automated tests, and ensuring the quality of our software...
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