Optical Associate

1 month ago


LaSalle, Quebec, Canada FYidoctors Full time
About FYidoctors

FYidoctors is a leading healthcare provider dedicated to delivering exceptional patient care and service. We are committed to fostering a positive and supportive work environment where our team members can thrive and grow.

Job Summary

We are seeking a highly skilled and customer-focused Optical Associate to join our team at our LaSalle clinic. As an Optical Associate, you will play a critical role in delivering world-class service to our patients, providing exceptional customer experience, and contributing to the success of our organization.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Assist patients in selecting eyewear, including frames, lenses, and contact lenses, ensuring they receive the best value and quality.
  • Interpret optical prescriptions, perform frame and facial measurements, and make repairs and adjustments to eyewear.
  • Communicate with patients in person, by phone, and via email, ensuring clear and concise communication.
  • Manage appointment bookings, prescription printouts, and billing and payments.
  • Uphold excellent customer service standards, using charisma and problem-solving skills to resolve issues.
Requirements
  • Previous experience in a customer-facing, preferably retail environment.
  • Previous optical experience is considered an asset.
  • Passionate about customer service and delivering exceptional patient care.
  • A high level of comfort using technology and computers.
  • Able to multi-task in a fast-paced environment.
What We Offer
  • Excellent wages, including quarterly bonuses (for qualifying clinics).
  • A comprehensive benefits package, including outstanding optical coverage.
  • Rapid and continued growth, ensuring a constantly challenging and rewarding environment.
  • A workplace culture that fosters a sense of collaboration and teamwork.
  • Ongoing training and development opportunities to help you develop your career.
How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your application, and we will review your qualifications and contact you if there is interest in moving forward.


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