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Inspirational Store Leader
2 months ago
We are a pioneering cruelty-free beauty brand that has been a force for good since 1976. Our mission is to generate positive economic, social, and environmental impact through our business practices.
About the RoleWe are seeking an inspirational leader to join our team as a Store Manager. As a Store Manager, you will be responsible for driving retail excellence, strong sales results, and an engaging customer experience in our stores.
Key Responsibilities- Lead and Work with a Successful Team: Lead and work as part of a successful, engaged team to best meet the needs of our customers.
- Shape a Customer-Focused Store Experience: Shape a customer-focused store experience by leading the team to drive customer engagement through our products, campaigns, and activism, bringing our brand to life.
- Problem-Solve Effectively: Problem-solve effectively and proactively as much as possible using available resources.
- Communicate Effectively: Communicate effectively and act as a flexible and responsible role model to your team.
- Develop Customer Loyalty: Ensure development of customer loyalty to further build The Body Shop brand.
- Meet Sales and Performance Targets: Meet sales and performance targets.
- Manage Stock and Monitor Change: Manage stock; monitor and manage change.
- Use Data to Drive Sales and Performance: Confidently use the data (KPIs) we provide, to make sound commercial and business decisions to successfully drive your sales and your team performance.
- Identify and Attract High-Potential Candidates: Identify and attract high-potential candidates and develop current team members to succeed in their goals.
- Stay Up-to-Date with the Beauty Market: Interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products.
- Customer-Facing Experience: Experience in a customer-facing role, people leadership, and team development.
- Commercial Acumen: Able to meet sales and performance targets with outstanding planning and organizing skills.
- Collaborative Skills: Ability to work collaboratively within a feedback culture.
- Leadership and Coaching Skills: Experience coaching and developing a successful team.
- Outstanding Leadership and Communication Skills: Outstanding leadership and communication skills.
- Data-Driven Decision Making: Experience using data (KPIs) to make sound business decisions.
- Technical Skills: Comfortable with Microsoft Office Suite.
- Flexibility: Flexibility to work across Sunday to Saturday is required.
- Benefits: Benefits start within your first month.
- Comprehensive Onboarding: Comprehensive onboarding in your new position.
- Training and Development: Training hours for you and your team as needed.
- Discounts and Perks: A 50% discount on regular products and 30% on Gifts.
- Freebies: Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
- Paid Volunteer Days: Paid volunteer days - so you can spend time with the causes that matter to you.
- Community Partnerships: Ability to make connections with Community Partners to drive local activism.
- (UN) Uniform: (UN) Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
- Real Living Wage: Ability to offer a real living wage to your Customer Consultants.
- Opportunities for Growth: Opportunities to grow within the Brand.
- Inclusion and Belonging: Encouragement and support to be exactly who you are - employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender and This Ability Disability Network.
- Commerciality
- Collaborative Skills
- Leadership
- Personal Conduct
- Purpose
