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Valet Attendant

2 months ago

Winnipeg, Manitoba, Canada Reimagined Parking Full time
Job Summary

We are seeking a highly skilled and customer-focused Valet Attendant to join our team at Reimagined Parking. As a Valet Attendant, you will be responsible for ensuring the safe and efficient parking of guest vehicles while delivering exceptional service that exceeds our customers' expectations.

Key Responsibilities
  • Parking Operations: Mobilize and coordinate the valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information.
  • Customer Service: Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when needed.
  • Brand Ambassador: Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles.
  • Vehicle Safety and Security: Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership.
  • Financial Operations: Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue.
  • Guest Experience: Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary.
  • Key Retrieval and Ticketing: Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device.
  • Parking and Vehicle Inspection: Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles, inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model, and exact location of each vehicle.
  • Vehicle Retrieval and Loading: Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary.
  • Customer Service and Communication: Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.
  • Traffic Direction and Incident Reporting: Direct traffic, position barricades, and arrange for towing service when necessary; immediately report any incidents or claims to Operations Manager or Shift Lead.
  • Financial Transactions: Request and collect relevant fees for use of service; assist in reconciling end of shift revenue against the ticket distribution, when necessary.
  • Professional Communication: Communicate professionally at all times with guests, client, and teammates.
Requirements
  • At least 18 years of age
  • Open Availability (Morning, afternoon, overnight, etc.)
  • Valid driver's license
  • Proficiency in driving both automatic and manual (stick shift) transmission vehicles – required
  • Excellent customer service and communication skills
  • Ability to verbally communicate with guests
  • Acceptable driving record and motor vehicle report (MVR)
  • Ability to learn quickly and use sound decision making to thrive in fast-paced environments
  • Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot
  • Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift
  • Previous valet experience preferred