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Consulting Team Lead

1 week ago

Ottawa, Ontario, Canada Provance Full time

We are seeking a Consulting Team Lead to join our team at Provance. As a key member of our services team and practice, you will be responsible for the successful deployment of our flagship product ServiceTeam ITSM, built in Microsoft Power Platform.

Your expertise in ITIL best practices and technical acumen related to Microsoft cloud solutions (Dynamics 365, Power Platform, Azure) will enable you to drive customer success in international markets. You will work closely with clients to gather requirements, understand ITSM processes, and configuration requirements.

Responsibilities will include team leadership, client engagement, solution design, implementation, project management, quality assurance, and training and support. You must have excellent English oral and written communication and presentation skills, as well as strong organizational, interpersonal, and leadership skills working in collaborative internal and external team environments.

Key Performance Indicators
  • SUCCESSFULLY DEPLOY OUR FLAGSHIP PRODUCT SERVICE TEAM ITSM IN INTERNATIONAL MARKETS
  • DELIVER CUSTOMER-FOCUSED SOLUTIONS THAT MEET CLIENT NEEDS AND OBJECTIVES
  • LEAD A HIGH-PERFORMING CONSULTING TEAM TO OPTIMIZE PROCESSES AND RESOURCE UTILIZATION
What We Offer

A positive and professional attitude combined with a work ethic to succeed in a fast-paced environment handling multiple projects concurrently. Customer-centric mindset with demonstrated passion for delivering customer value and bringing innovative technical solution ideas to customer problems.

Suitable for mid-senior level professionals looking for a challenging role in a dynamic company like Provance.