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Customer Service Representative
2 months ago
L'intégration à ce poste nécessite une entrevue.
Fonctions clés
Aider et renseigner les clients qui s'informent directement. Effectuer les tâches administratives nécessaires au bon fonctionnement. Favoriser la poursuite des ventes et générer des revenus supplémentaires autant que possible.
COMPÉTENCES, COMPÉTENCES ET APTITUDES REQUISES
Diplôme d'études secondaires ou l'équivalent. Diplôme d'études collégiales préféré.
Connaissance des règlements douaniers canadiens préférée.
Connaissance des services et systèmes de FedEx Express et FedEx Ground préférée.
Capacité à réussir les examens de base et les examens périodiques.
Pouvoir soulever des charges de 70 lb et manoeuvrer, avec l'aide d'un appareil approprié, des colis pesant jusqu'à 150 lb.
Doit réussir les tests et programmes de formation obligatoires.
Doit fonctionner dans un environnement PC/Windows.
Excellentes compétences interpersonnelles et de communication verbale.
Bonnes capacités d'analyse et de résolution de problème.
Bonnes capacités de négociation.
Aptitude avérée à gérer le stress et le travail dans un environnement de travail très pressé, surveillé et changeant.
Qualifications requises
Doit être capable de parler les deux langues, français et anglais.
Transparence salariale
Détails supplémentaires
Cette description de poste est de nature générale et ne vise ni à présenter un inventaire complet de toutes les fonctions, responsabilités et qualifications exigées des employés affectés au poste ni à être interprétée comme tel. Le titulaire de ce poste doit accomplir toutes les autres tâches pouvant lui être assignées ; doit être capable de réussir les tests et programmes de formation obligatoires ; doit être capable de fonctionner dans un environnement PC / Windows ; doit réussir toute formation récurrente et maintenir les accréditations annuelles nécessaires le cas échéant ; et travailler selon un horaire variable en fonction des besoins de l'entreprise. Le titulaire qui réside dans la province de Québec doit être bilingue (français et anglais). En plus des facteurs habituels faisant partie du processus de sélection, tout candidat à un poste exigeant la conduite d'un véhicule comme compétence de base doit posséder un permis de conduire valide (p. ex. de classe 5, G, ou 1 AZ) et un dossier de conduite affichant un maximum de deux infractions et / ou accidents au cours des 24 mois précédant la date de candidature. Les candidats feront en outre l'objet d'une évaluation basée sur l'examen approfondi :
- de leur dossier de conduite courant,
- des résultats de leur entrevue et
- des résultats de toute évaluation de leurs compétences de conducteur.
