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Customer Success Specialist

1 week ago

Vancouver, British Columbia, Canada Arista Networks Full time

Seniority Level and Employment Type

This is a full-time position requiring 1-2 days of office presence per week. The role offers a dynamic work environment where collaboration among team members drives customer satisfaction.

Job Function and Industries

The ideal candidate will work closely with other members of Customer Engineering as well as both Software and Hardware development teams, diagnosing problems and communicating them in multiple technical contexts.

Responsibilities

The responsibilities of this role include:

  • Responding to customer product inquiries via telephone or in written, internet-based email.
  • Resolving customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Troubleshooting problems with hardware equipment and software applications and recommending corrective action.
  • Documenting customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

Working knowledge of networking industry, products, and protocols is essential. Minimum of 1-7 years hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging and administering network protocols and technologies is required.

  • AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF.

Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.

Additional Information

The new hire base pay for this role has a wide range based on factors such as skills, qualifications, relevant experience, and work location. Certain roles may also be eligible for discretionary bonuses and equity.