Solutions Engineer Canada

3 weeks ago

Vaughan, Ontario, Canada Galderma Full time
Job Description

Job Title: Solutions Engineer Canada

Job Summary:

We are seeking a highly skilled Solutions Engineer to join our team in Canada. As a Solutions Engineer, you will be responsible for providing technical support and training to users, resolving issues, and responding to inquiries related to platform functionality and usage.

Key Responsibilities:

  • Implementation and Configuration: Configure Salesforce and Veeva Align to meet specific organizational requirements, including creating custom fields, workflows, validation rules, and user profiles.
  • Administration and Maintenance: Regularly maintain and update Salesforce and Veeva Align platforms, including user management, troubleshooting technical issues, optimizing performance, and applying updates and patches.
  • Data Management: Ensure the integrity and accuracy of data stored in Salesforce and Veeva Align, overseeing and executing data loading processes to ensure clean and complete data.
  • Review, maintain and document connections (integrations) with different systems like McKesson, Knipper.
  • Execute territory changes (zip code and account to territory)
  • Create MCCPs in Veeva align.
  • Load Sample Lots in Veeva
  • Investigate issues raised by the field.
  • Be present in NSM as support for Sales Team
  • Clean up Veeva legacy info and create a governance for creating new records
  • Support Comex creating new connection with other brands / business units

Requirements:

  • 8 years of relevant experience in CRM (Veeva or Salesforce)
  • Ability to communicate well (English), excellent organizational and follow through skills with the ability to prioritize.
  • Strong analytical skills to research and resolve discrepancies.
  • Ability to streamline processes and provide recommendations for prospective initiatives.
  • Proven experience in Salesforce and Veeva Modules administration.
  • Technical skills for Salesforce and Veeva Align configuration, customization, and troubleshooting.
  • Ability to work independently and collaboratively with cross-functional teams.
  • Strong communication skills and the ability to provide support and training to users.
  • Attention to detail and analytical skills to identify areas for improvement and optimize systems.
  • Experience in SQL
  • Experience in data loading
  • Fluent in English is a must

What We Offer:

  • A great work environment with an inspiring work ambiance
  • Growth and development possibilities
  • An excellent benefits program starting day one
  • Pension program after one year of service (company contribution of up to 10%)
  • Tuition Reimbursements
  • Service awards program

Next Steps:

  • If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
  • The next step is a virtual conversation with the hiring manager
  • The final step is a panel conversation with the extended team

About Us:

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

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