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Project Manager
2 months ago
About the Role
We are seeking a highly skilled Project Manager to join our Project Management Office team at GoSecure. As a Project Manager, you will work closely with IT security professionals to manage customers, quality, budget, and efforts associated with projects related to our professional services.
Key Responsibilities
- Provide exceptional post-sales customer service to ensure customer satisfaction with GoSecure services.
- Plan and oversee projects throughout their entire lifecycle, from initiation to closure, ensuring timely completion and staying within budget.
- Manage customer expectations and ensure that customers' needs are met.
- Execute and support deployments and best practices coaching for customers.
- Liaise with account managers and the accounting team to establish onboarding timelines and deliverables for new clients.
- Onboard new customers and ensure that all tasks are completed in a timely manner.
- Execute daily customer support tasks, including deployments, health checks, and reporting.
- Track support level and customer satisfaction metrics, ensuring that support SLA targets are met and exceeded.
- Identify opportunities to improve metrics and team efficiency based on reporting and analytics.
- Develop and maintain project plans, issues logs, and status reports.
- Advocate and monitor customer requests/issues cross-departmentally.
- Develop and implement a centralized system for onboarding documentation and processes.
- Develop monthly reporting methods for assigned clients based on their needs and requirements.
- Monitor employee productivity and provide coaching for the Customer Success Team to improve efficiency and effectiveness.
- Contribute constructive feedback to the management team as part of the performance review process.
Requirements
- Bachelor's degree in business administration (BBA) or a university degree in computer science or a related field.
- Master's degree in business administration (MBA) or Project Management Professional (PMP) certification is an asset.
- Superior knowledge of the English language.
- Knowledge of French language is an asset.
- 2 years of professional experience in project management or a related field.
- High interest in learning about cybersecurity topics, such as ethical hacking, managed services, and security architecture.
- Knowledge of concepts and sensitivity to IS/IT security and network security software and appliances is an asset.
Personal Abilities
- Excellent analysis skills.
- Exceptional organizational skills.
- Ability to work independently and handle multiple tasks concurrently.
- Superior verbal and written communication skills in English and French are mandatory.
- Energetic and positive with a 'can-do' attitude.
