Customer Service Ambassador

2 days ago

Temiskaming Shores, Ontario, Canada BrokerLink Full time
About Us

We are BrokerLink, a leading provider of insurance and financial services. Our mission is to act with integrity, respect others, have a customer-driven mindset, strive for excellence, and treat others with generosity.

Job Title: Receptionist

We are seeking an experienced Receptionist to join our team in New Liskeard, ON. This is a permanent full-time position that requires excellent customer service skills, attention to detail, and the ability to multitask.

Responsibilities:
  • Answer multi-line phones and direct client inquiries
  • Control the flow of walk-in customers and callers
  • Ensure the needs of customers are being met through superior customer service
  • Process customer payments, bank deposits, petty cash management, and account coding
  • Be a part of the billing advisor team answering client calls regarding payments
  • Monitor and distribute incoming and outgoing mail, faxes, and couriers
  • Ensure EPIC system & company portals are updated consistently
Requirements:
  • High School and/or Post-Secondary Education
  • 2-5 years experience in an office environment
  • Computer skills - Keyboarding and MS Office
  • Strong customer focus
  • Demonstrated ability to handle multiple priorities successfully
  • Strong analytical and organizational skills
  • Excellent verbal and written communication skills
  • Exposure to Epic is an asset
  • Excellent customer services skills and adept in conflict resolution
  • Ability to pass a criminal background check and credit check
What We Offer:
  • Flexible health and dental insurance benefits package

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