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Product Support Specialist
2 months ago
The Opportunity
As a Product Support Representative at Wajax, you will play a vital role in the sales process by building customer relationships, answering product and service questions, and suggesting information about other products and services that Wajax provides. You will work closely with other members of the Wajax team to provide expert knowledge, advice, and product solutions for a comprehensive customer experience.
The Role
- Invest in customer relationships within a defined territory.
- Conduct outside sales calls to clients.
- Generate customer referrals.
- Identify opportunities to upsell and cross-sell.
- Provide customer feedback.
- Identify and resolve customer concerns in a timely manner.
- Attend to phone and email inquiries.
- Meet and exceed established sales targets as determined on a monthly/annual basis.
- Assist in the creation and submission of bids for National Customer opportunities.
- Liaise with manufacturers, in-house departments, and all other relevant suppliers to determine status of orders and compliance to delivery times.
The Candidate
- Education: College diploma, or related Red Seal Certification in a related field such as Parts & Warehousing or HD Mechanic.
- Work Experience: 2-3 years' related experience in sales, marketing, or equivalent business experience.
- Knowledge: Knowledge of heavy equipment is an asset, IMPACT selling process, and must possess a valid driver's license.
- Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint, CRM (Salesforce preferred).
The Company
Wajax is a leading industrial products and solutions provider that has been innovating to serve Canadian industry coast-to-coast since 1858. We work in an extensive range of industries and core sectors of the Canadian economy, including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas. Our team is passionate about making a difference and dedicated to driving Canadian industry forward.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, and unique additional perks. Highlights include:
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax-led e-learning and product training through industry-leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Flexible work arrangements.
- Award-Winning Health and Wellness Program.
By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.
