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Director of Global Quality Assurance and Compliance
2 months ago
{"h1": "Director, Global Quality Assurance, Warranty, and Product Compliance", "p": "At Canada Goose Holdings Inc., we're seeking a seasoned professional to lead our global quality assurance and compliance efforts. As a key member of our team, you'll be responsible for ensuring our products meet the highest standards of quality, safety, and regulatory compliance. Your expertise will be instrumental in driving our commitment to excellence, sustainability, and customer satisfaction across all markets.", "ul": [{"li": "Develop and implement a comprehensive global quality assurance strategy aligned with corporate goals."}, {"li": "Lead the quality assurance teams across multiple regions to ensure consistent application of standards and practices."}, {"li": "Provide direction to establish and maintain quality control processes, ensuring products meet or exceed customer expectations."}, {"li": "Drive the standardization of quality metrics across all manufacturing and production facilities."}, {"li": "Ensure that all products comply with global regulatory requirements, including safety, environmental, and industry-specific standards."}, {"li": "Oversee the management of product testing and certification processes, ensuring timely and accurate compliance."}, {"li": "Stay updated on global regulatory changes and proactively adjust policies and practices to maintain compliance."}, {"li": "Collaborate with legal and R&D teams to ensure that product designs meet regulatory standards from conception to market."}, {"li": "Oversee the global warranty program, ensuring effective management of claims, analysis of trends, and implementation of improvements."}, {"li": "Work closely with customer service and product teams to address recurring quality issues identified through warranty data."}, {"li": "Develop strategies to minimize warranty costs while maintaining customer satisfaction."}, {"li": "Partner with sourcing, manufacturing, R&D, and supply chain teams to embed quality into every stage of product development and production."}, {"li": "Lead initiatives to improve supplier quality performance through audits, training, and partnership development."}, {"li": "Ensure effective communication of quality standards and issues across all levels of the organization."}, {"li": "Drive a culture of continuous improvement by implementing lean manufacturing principles and quality improvement initiatives."}, {"li": "Lead root cause analysis and corrective action processes to address quality issues."}, {"li": "Identify opportunities for innovation in quality assurance and compliance processes."}], "h2": "Expected Outcomes", "ul": [{"li": "Reduction in product defect rates across all regions."}, {"li": "Consistent adherence to quality standards as measured by internal and external audits."}, {"li": "Reduction in warranty claims and costs."}, {"li": "Improved customer satisfaction metrics related to product quality and warranty service."}, {"li": "100% compliance with global product safety and regulatory standards."}, {"li": "Successful navigation of regulatory audits with minimal findings."}, {"li": "Improvement in supplier quality performance metrics."}, {"li": "Reduction in supply chain disruptions related to quality issues."}, {"li": "Implementation of successful quality improvement projects leading to measurable gains in efficiency and product quality."}], "h3": "What We Offer", "ul": [{"li": "A company built on Canadian roots and heritage."}, {"li": "Your work is recognized with a comprehensive and competitive Total Rewards Program."}, {"li": "Opportunities for career growth through numerous internal and external programs."}, {"li": "Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards."}, {"li": "Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about."}, {"li": "Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues."}, {"li": "Inspiring leaders and colleagues who will lift you up and help you grow."}], "h4": "Requirements", "ul": [{"li": "12-15 years of experience in quality assurance, product compliance, or a related field within the apparel or consumer goods industry."}, {"li": "At least 5 years in a senior leadership role, managing global teams and overseeing multi-regional operations."}, {"li": "Extensive experience with quality management systems, regulatory compliance, and product safety standards."}, {"li": "Proven track record of managing and improving warranty programs on a global scale."}, {"li": "Experience working with cross-functional teams, including R&D, manufacturing, and supply chain, within a global organization."}, {"li": "Strong background in supplier quality management, particularly in the apparel or consumer goods sector."}], "h5": "Knowledge, Skills and Attributes", "ul": [{"li": "Leadership: Exceptional leadership and team management skills with the ability to inspire and drive high performance across diverse teams."}, {"li": "Analytical Thinking: Strong analytical skills with the ability to interpret complex data and make data-driven decisions."}, {"li": "Problem-solving: Proven ability to identify root causes and implement effective corrective actions to resolve quality issues."}, {"li": "Regulatory Knowledge: In-depth understanding of global regulatory requirements related to product safety, environmental compliance, and industry standards."}, {"li": "Communication: Excellent communication skills, both written and verbal, with the ability to effectively interact with senior leadership, cross-functional teams, and external partners."}, {"li": "Project Management: Strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results on time and within budget."}, {"li": "Customer Focus: A deep commitment to customer satisfaction, with the ability to translate customer feedback into actionable quality improvement initiatives."}, {"li": "Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage change effectively."}]}
