Customer Information Centre Sales Team Lead

3 weeks ago


Vancouver, British Columbia, Canada Dilawri Group of Companies Full time

Customer Service Excellence in the Automotive Industry

Dilawri Group of Companies, Canada's largest automotive group, is seeking a highly skilled Sales Team Lead for its Customer Information Centre. This key role will be responsible for leading a team of sales professionals in providing exceptional customer service and driving sales growth.

Key Responsibilities:

  • Represent the company with a high level of professionalism and courtesy, adhering to all policies and compliance standards.
  • Maintain knowledge of industry trends and Dilawri internal information to ensure effective sales strategies.
  • Ensure all sales team members understand and follow policies and procedures.
  • Book sales appointments, make outbound calls, and follow up with customers to maximize sales opportunities.
  • Maintain daily, weekly, and monthly goals, staying up-to-date on sales marketing initiatives and product offerings.
  • Ensure mobility needs for all sales customers are fulfilled within established guidelines and available resources.
  • Capture and update customer contact information, responding to all email and voicemail messages within established guidelines.

Requirements:

  • Post-secondary diploma/degree with a concentration in Business or equivalent experience.
  • Previous Manager/Supervisor experience is required.
  • Previous outbound call center experience.
  • Exceptional customer service skills with the ability to exceed customer expectations.
  • Strong negotiation and sales abilities with a drive to produce results.
  • Strong organizational skills with the ability to multitask.
  • Ability to effectively respond to and meet the needs of a diverse client base.
  • Pleasant telephone demeanor.
  • Computer Skills - MS Word (intermediate), MS Excel (intermediate), Outlook (intermediate), One-Eighty (proficiency).
  • Ability to conduct business in English/French or English/Cantonese/Mandarin is considered an asset.

About Dilawri Group of Companies:

Dilawri Group of Companies is a privately owned and operated automotive group with 75+ franchised dealerships representing 35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta, British Columbia, and Washington DC. With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Why Work for Dilawri Group of Companies:

Dilawri Group of Companies is not only a leader in the automotive industry but also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.



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