Financial Reconciliation Specialist

5 days ago

Mississauga, Ontario, Canada Scotiabank Full time

About Scotiabank

Scotiabank is a leading bank in the Americas. Our purpose is to help our customers, their families and their communities achieve success through a broad range of advice, products and services.

Salary Range:$70,000 - $90,000 per annum

About the Role

This role involves close collaboration with Domestic Branches, internal partners, and various external vendors to provide specialized reconciliation services in a customer-focused, centralized environment. As a Financial Reconciliation Specialist, you will ensure these tasks are completed promptly and in compliance with governing regulations and internal Bank policies and procedures.

Main Responsibilities:

  • Champion a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge.
  • Provide best-in-class customer service by maintaining expertise and delivering exceptional service by staying updated, overcoming obstacles, and prioritizing escalations to enhance customer focus.
  • Foster an environment that promotes quick, flexible, and timely support, while mitigating risk by efficiently completing daily activities that contribute to volume tracking, thus ensuring optimal fulfillment of branch support needs is being provided;
  • Recognize and escalate to management trends, problems, and opportunities;
  • Assist with reallocation of resources in areas requiring additional support due to unplanned activities;
  • Seek information to resolve real, underlying needs of our customers/partners and correcting problems to avoid future recurrences;
  • Provide insight, feedback, and recommendations on plans, tools, and processes, and how they can be improved;
  • Prioritize/monitor one's work and recommend changes to maximize the effectiveness of such;
  • Adhere to day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF, and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, the Guidelines for Business Conduct, Global Sales Principles, Privacy, and Scotiabank's Values;
  • Achieve targeted outcomes through the maintenance of a strong focus on the task at hand and the desired results;
  • Understand the Business Continuity Plan and contribute to its effective execution.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Effectively support and champion an environment of high performance by ensuring department and position accountabilities, objectives, and goals are understood; participating in ongoing coaching and continuously looking for development opportunities; maintaining open lines of communication with management and team; contributing to an inclusive and safe work environment; being accountable and striving to achieve goals and objectives that align to Scotiabank's vision/values/business strategy.
  • Maintain relationships with business line partners by participating as active colleagues, working with manager in consultations with SSG units, branches, and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.

About You

To succeed in this role, you will need thorough listening, oral, and written communication skills. Expert organizational and time management skills are also essential. You will require thorough knowledge of LAN/PC operations and systems (e.g., Pega, MS Office Suite, AS400, FFT, TKS, Intralink, IRIS, and others) knowledge of operating procedures as it relates to financial returns and reporting. Expertise in MS Excel is necessary.

Working Conditions

The job requires non-standard working hours, which may include Monday to Friday 7:00 a.m. – 7:00 p.m. Typical working hours for this role are Monday to Friday 8:00 a.m. – 4:00 p.m.

What's in it for you?

  • An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success
  • We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one
  • Your career matters; You will have access to career development and progression opportunities

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