Compliance Specialist

4 weeks ago

Mississauga, Ontario, Canada PointClickCare Full time

Job Summary

We are seeking a highly skilled Compliance Analyst to join our team at PointClickCare. As a Compliance Analyst, you will play a critical role in driving key initiatives and projects that have a significant impact on our company, customers, and stakeholders.

Under the direction of our Privacy Officer, your responsibilities will include identifying, analyzing, and simplifying the evolving compliance requirements relevant to our operations across the United States and Canada. Your insights will be crucial in evaluating, adjusting, and implementing our compliance and privacy policies, procedures, and training programs.

Your primary focus will be on the privacy of Protected Health Information (PHI) that we manage as a HIPAA business associate on behalf of HIPAA-covered entities, in compliance with other relevant federal and state patient privacy laws. However, a significant part of your role will also involve navigating the complex landscape of emerging privacy laws related to consumers and employees that impact specific aspects of our operations.

Key Responsibilities:

  • Assist in the development of, and ongoing updates to, our compliance policies, controls, and training materials
  • Identify, communicate, and document privacy risks, privacy policy gaps, and privacy policy exceptions
  • Stay informed of relevant regulatory and industry changes, trends, and best practices and assess the potential impact of these changes on our company
  • Meet regularly with our Product Management and Clinical Solutions teams to ensure 'privacy-by-design' consistency in all our services
  • Assist in responding to internal and external privacy impact assessments, privacy questionnaires, and other privacy compliance questions
  • Assist our Security and Trust team on all privacy-related matters encompassed within security assessments/audits
  • Assist our Security and Trust team in analyzing the privacy implications and reporting obligations associated with information security incidents/events
  • Work with our Cloud Operations and other data storage teams to ensure alignment with privacy policies and data retention policies
  • Perform privacy risk/impact/compliance assessments of certain sub-business associates and other third-party service providers
  • Assist with responses to data/records requests

Requirements

  • BA/BS degree
  • 2-4 years of relevant work experience
  • Extensive knowledge and experience in United States health and general privacy compliance requirements
  • Demonstrated capacity to understand, compare, analyze, and communicate complex regulatory and business challenges
  • Experience defining, drafting, and implementing policies and training materials
  • Experience conducting ongoing privacy compliance and monitoring activities
  • Demonstrated organization, facilitation, communication, and presentation skills
  • Strong project management skills, including ability to think end-to-end and manage multiple priorities/projects simultaneously for multiple stakeholders
  • Excellent interpersonal skills; a team player with ability to collaborate at all levels of the organization
  • Strong analytical capability and problem-solving skills, with attention to detail
  • Keen judgement, integrity, and tact
  • Strong written and verbal communication
  • Self-starter with the ability to work independently

Preferred Experience

  • Privacy-related certifications desired
  • Familiarity with Canadian health and general privacy laws
  • SaaS business experience
  • Health information exchange experience

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