Quality Assurance Specialist

1 week ago

Mississauga, Ontario, Canada GardaWorld Companies Full time
Job Title: Quality Assurance Specialist

The Quality Assurance Specialist plays a critical role in ensuring compliance with Standard Operating Procedures (SOPs) and maintaining the highest level of quality in our operations. This position requires a detail-oriented individual with excellent analytical skills to oversee and document compliance with SOPs and internal business management systems.

Key Responsibilities:
  • Conduct regular audits and provide feedback to Screening Officers and Service Delivery Managers on findings
  • Oversee and document compliance with CATSA's SOPs and GardaWorld's BMS across the region
  • Identify opportunities for improvement and provide constructive feedback to teams
  • Assist with the development and implementation of Corrective Action Plans
  • Collect and analyze data to measure SOP compliance and Screening Officer performance
Requirements:
  • Minimum of Grade 12 Diploma or GED equivalent
  • Post-secondary diploma or degree in Business Management or Auditing, or equivalent work experience
  • Minimum of three to five years of experience in the aviation or security industry
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office, including Microsoft Excel
Working Conditions:
  • Travel within Canada may be required
  • Physical requirements include standing, lifting, and extensive computer use
  • Ability to work independently and prioritize tasks

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