Dynamic CRM Solution Implementation Specialist

2 days ago


Toronto, Ontario, Canada Maarut Inc Full time
Job Description:

Maarut Inc is seeking a highly skilled Solution Implementation Specialist to join our team. The ideal candidate will have extensive experience in implementing and integrating Microsoft Dynamics 365/CRM solutions with other systems.

Responsibilities:

• Collaborate with cross-functional teams to design and implement end-to-end business solutions using Microsoft Dynamics 365/CRM.
• Develop and execute technical documentation for source code, technical specifications, and unit test results.
• Provide technical support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations, as well as incident investigation, fix, and documentation for issue resolution.
• Conduct user acceptance testing, system integration testing, performance testing, and system validation and verification.

Requirements:

• At least 5+ years of experience in software quality assurance and testing in an Agile/SDLC environment.
• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).
• Solid understanding of QA concepts, methodologies, testing principles, and processes in testing of ERP and CRM solutions.
• Strong knowledge and experience in use case generation, automated and manual testing, and bug lifecycle management.
• Experience/knowledge about ERP implementation methodologies and strong analytical acumen.
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.

Technical Skills:

• Demonstrated experience in implementing and integrating Microsoft Dynamics 365/CRM solutions with other systems.
• Extensive experience in configuring workflows, dashboards, forms, views, and build standard or custom reports.
• Solid experience in developing proper documentation for source code, technical specifications, and unit test results.
• Acknowledged experience in providing support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations.
• Comprehensive experience in supporting incident investigation, fix, and documentation for issue resolution.

Functional Knowledge:

• Solid experience and in-depth understanding of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).
• Demonstrated experience and proficient in the following technologies: Office 365, Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD.

Business Knowledge:

• Demonstrated experience with Trust Accounting Systems and Financial Applications (Accounts Receivable, Accounts Payable, General Ledger).
• Demonstrated experience with case management and workflow-based systems.

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