Field Service Specialist

2 weeks ago

Hamilton, Ontario, Canada Canon Canada Full time
Job Overview

We are seeking a skilled Field Service Specialist to join our team in the Hamilton region. As a key member of our service team, you will be responsible for providing top-notch support to our customers, ensuring their printing equipment is running smoothly and efficiently.

About the Role

This role offers a unique opportunity to work remotely, with a flexible schedule that allows you to balance your work and personal life. You will be responsible for servicing accounts across Greater Hamilton and surrounding areas, including Brampton/Barrie area.

Key Responsibilities
  • Provide superior customer service to Canon clients, repairing and maintaining high-end black and white and colour printing equipment in an assigned territory.
  • Follow contact protocol when discussing service-related matters with Dispatch and FSM:
    • Product information
    • Customer concerns
    • Parts problems
  • Adhere to customer requirements in providing quality products and service
  • Respond to customer calls in a prompt and efficient manner
  • Achieve assigned service calls thoroughly within an average time per call as defined by management
  • Perform equipment repairs and conduct preventative maintenance using the most cost-efficient methods
  • Complete standard network installations of equipment
  • Fill out performance reports on unusual equipment problems
  • Submit all service reports in a timely fashion
  • Maintain parts inventory, and order parts as necessary
Requirements
  • Completed post-secondary education (specialty in mechanical or technical or technological electronics, and/or business equipment)
  • Computer knowledge (working knowledge of Microsoft Windows, Microsoft Office Suite)
  • Demonstrated knowledge of and aptitude for electro-mechanics
  • Proven knowledge of colour theory
  • Good interpersonal and communication skills, with the ability to deal with people in all levels of the organization and its customers in a diplomatic and professional manner
  • Able to install and set-up delivered equipment
  • Strong organizational skills, with the ability to organize a territory effectively to minimize travel time and to maximize on number of clients to service
  • Must possess a valid driver's license, a safe driving record, and a dependable vehicle
Benefits
  • Comprehensive health coverage plan that includes medical, dental and vision
  • Life insurance, disability and wellness programs
  • Vacation, Paid Personal Time and Sick days
  • Matching RRSP contribution & Profit-Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships and more
Estimated Salary:

$55,000 - $65,000 per year, depending on experience.

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