Experienced Sales Stylist

4 days ago

Vancouver, British Columbia, Canada Mejuri Full time
About Mejuri

We're a fine jewelry brand redefining luxury, and we're looking for someone special to join our team. Since our founding in 2015, we've turned fine jewelry into an everyday occasion while working towards making a positive impact in our communities, the industry, and the world.

At Mejuri, we believe that jewelry is an expression of self, and how you show up in the world should have no limits. That's why we work with trusted suppliers across the globe, using high-quality, responsibly-sourced materials to create pieces meant to last a lifetime—that feel like you.

We're a team of retailers, creatives, technologists, and strategists who are passionate about delivering best-in-class customer service. As a Sales Stylist, you'll create a warm and inviting experience for our customers, educating them on our products and inspiring them to try new things.

The Perks:

  • $250 Mejuri Gift Card upon Completion
  • Competitive Wages and Additional Incentives
  • A 40% Employee discount
  • Guaranteed 15+ hours November 11th through the end of December
  • Endless Learning Opportunities

Role Purpose:

We're heading into our busiest time of year, and we're looking for seasonal support to join us over a three-month period. As a Sales Stylist, you'll be the first point of contact for our customers and will be responsible for delivering best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge.

Availability:

Please note that you must be available to work all of the dates listed below:

  • November 10th, 2024
  • November 17th, 2024
  • November 23rd - December 2nd, 2024
  • December 14th & 15th, 2024
  • December 20th - 2024 - January 3rd

Additionally, you must have open availability Friday through Sunday and be available minimum one weekday or weeknight.

What You'll Do:

  • Deliver best-in-class customer service through curating personalized styling experiences and providing thorough product knowledge
  • Drive the business through delivering sales and meeting performance metrics including sales per hour, conversion percentage, and revenue to target
  • Educate our customer on Mejuri's brand story and stay informed and knowledgeable on all of our products, latest launches, and specialized services
  • Work on a team of motivated and collaborative people who are unified by our corporate mission
  • Champion Mejuri's core values each day - Find a Way, Raise the Bar, Customer Obsessed, Empowered Owners, Just Do It, Humility, Curiosity, and Drive Results
  • Assist in efficiently transacting customers with accuracy and diligence
  • Support in executing all OMNI business services including purchases, returns, exchanges, phone sales, online returns, and purchases
  • Support in maintaining store appearance and inventory through day-to-day upkeep of visual displays and participation in monthly inventory counts
  • Participate in the continuous improvement to drive the business forward through identifying any areas of opportunity within our store operations and bringing forward potential solutions

What You'll Bring:

  • An ability to connect with all of our customers in a authentic and warm way that makes them feel comfortable and keeps them coming back
  • Strong verbal communication skills and active listening to effectively deliver on our customer needs and work as a team
  • An ability to learn and retain relevant product knowledge to suggest and style for our customers
  • Is able to think critically and solution in the moment to deliver on customer and business needs effectively
  • An ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT
  • Ability to pay attention to customer feedback, trends, and shares insights with management
  • Great attention to detail, and a highly organized working style and strong sense of initiative
  • Ability to work on the sales floor for extended periods of time
  • History of successfully participating in and contributing to a positive team working environment

We recognize the importance of pay transparency when it comes to salary ranges, empowering individuals through the hiring process and supporting them in making an informed decision. This role currently has a base pay range of $18-$20 per hour based on a candidate's experience and qualifications.

At Mejuri, we have guiding values that set the tone for where we're heading and how we work together. These values are behaviors that form our shared beliefs and approach to how we wish to work together at Mejuri, regardless of role, level, and work location. Our 8 core values help drive our decision making when we are cross collaborating, redefining luxury, and creating a sense of commitment and inclusion to help shape our company culture.

Our values are:

FIND A WAY | We break down problems into manageable steps, explore creative solutions daily, learn from failure, and adapt quickly

RAISE THE BAR | We share constructive feedback openly, continuously improve personal and team performance, collaborate and challenge for better outcomes

CUSTOMER OBSESSED | We actively listen to customer feedback, make decisions that impact customers positively, continuously refine product, service, or customer interactions

EMPOWERED OWNERS | We proactively address cross-team challenges, willingly tackle any task big or small, take initiative, and lead by example

JUST DO IT | We make informed decisions quickly, encourage experimentation and learning, encourage thoughtful risk-taking, embrace change, and stay adaptable

HUMILITY | We acknowledge team contributions before self, acknowledge and learn from mistakes, maintain an open and receptive mindset, and promote a respectful work environment

CURIOSITY | We seek out new challenges daily, ask questions to understand deeply, reimagine and innovate to drive progress

DRIVE RESULTS | Set clear goals and prioritize tasks, focus on high-impact activities daily, monitor progress through clear metrics, stay persistent, and solution-oriented

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