Hospitality Services Director
7 days ago
About Us:
Gateway Casinos and Entertainment Limited is a values-driven company that prioritizes delivering exceptional guest experiences. As a Food and Beverage Operations Lead, you will play a vital role in shaping the dining experience at our Match Eatery & Public House.
Your Key Responsibilities:
- Lead and manage the food and beverage team to ensure seamless operations
- Develop and implement strategies to improve guest satisfaction and loyalty
- Collaborate with other departments to achieve business objectives
- Uphold high standards of integrity, teamwork, and respect in every interaction
- Support training and development, empowering staff to take pride in their work
- Handle guest inquiries, concerns, and feedback with professionalism
- Assist with scheduling, inventory, and business operations to maximize efficiency
What We're Looking For:
- A results-driven leader who can drive business growth and improvement
- Someone who is passionate about delivering exceptional guest experiences
- A collaborative team player who can build strong relationships with colleagues and stakeholders
- A creative problem-solver who remains calm and professional under pressure
- A strong communicator who knows how to motivate and empower a team
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