Food and Beverage Operations Supervisor

4 weeks ago


Huntsville, Ontario, Canada Deerhurst Resort Full time

Job Summary

Deerhurst Resort is seeking a skilled Food and Beverage Operations Supervisor to oversee the daily operations of our hotel outlets and banquet department. As a key member of our team, you will be responsible for ensuring exceptional service standards, increasing profitability, and developing innovative ideas to enhance the guest experience.

Key Responsibilities:

  • Supervise restaurant operations and banquet services to ensure friendly, courteous, and efficient service.
  • Participate in new staff orientation and provide ongoing training to ensure service standards are met.
  • Ensure uniform standards and personal hygiene are maintained.
  • Assist in developing opening and closing procedures and maintain a presence on the floor during outlet hours.
  • Liaise with guests, conveners, and conference services to ensure a best-in-class guest experience.
  • Ensure accurate billing processes and consistently inspect banquet and restaurant areas to maintain high standards.
  • Proactively identify and address potential hazards and ensure the well-being of guests and team members.
  • Attend to guest concerns, follow up with team members, and review root causes to minimize reoccurrence.
  • Schedule team members according to budgetary guidelines and business levels.
  • Adhere to hotel liquor and food regulations and attend management meetings as required.
  • Complete administrative duties, including budget, payroll, and forecasting.

Requirements:

  • Previous leadership experience required.
  • Experience with MICROS, OPERA, and OPEN TABLE an asset.
  • 3 years of leadership experience in a hotel or supervising a restaurant required.
  • College diploma or post-secondary education in hospitality or a related field an asset.
  • Smart Serve certificate required.
  • Eligibility to work in Canada.


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