Food and Beverage Operations Supervisor
4 weeks ago
Job Summary
Deerhurst Resort is seeking a skilled Food and Beverage Operations Supervisor to oversee the daily operations of our hotel outlets and banquet department. As a key member of our team, you will be responsible for ensuring exceptional service standards, increasing profitability, and developing innovative ideas to enhance the guest experience.
Key Responsibilities:
- Supervise restaurant operations and banquet services to ensure friendly, courteous, and efficient service.
- Participate in new staff orientation and provide ongoing training to ensure service standards are met.
- Ensure uniform standards and personal hygiene are maintained.
- Assist in developing opening and closing procedures and maintain a presence on the floor during outlet hours.
- Liaise with guests, conveners, and conference services to ensure a best-in-class guest experience.
- Ensure accurate billing processes and consistently inspect banquet and restaurant areas to maintain high standards.
- Proactively identify and address potential hazards and ensure the well-being of guests and team members.
- Attend to guest concerns, follow up with team members, and review root causes to minimize reoccurrence.
- Schedule team members according to budgetary guidelines and business levels.
- Adhere to hotel liquor and food regulations and attend management meetings as required.
- Complete administrative duties, including budget, payroll, and forecasting.
Requirements:
- Previous leadership experience required.
- Experience with MICROS, OPERA, and OPEN TABLE an asset.
- 3 years of leadership experience in a hotel or supervising a restaurant required.
- College diploma or post-secondary education in hospitality or a related field an asset.
- Smart Serve certificate required.
- Eligibility to work in Canada.
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