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Operations Supervisor, Richcraft Sensplex

2 months ago

Ottawa, Ontario, Canada Senators Sports & Entertainment Full time
{"Job Summary": "As a key member of our team, the Operations Supervisor, Richcraft Sensplex will ensure the highest levels of customer service and quality maintenance at our world-class facility. This experienced supervisor will provide guidance and leadership to a team of facility operators, whose collective goal is to provide an exceptional customer experience while ensuring a safe environment for patrons and workers alike.", "Main Responsibilities": "
  • Manage facility operations and custodial staff to ensure building objectives are met to the highest possible standards.
  • Oversee the daily operation and maintenance of the facility and all systems, including HVAC, sound, lighting, ice making, and maintenance.
  • Ensure proper building standards are maintained and the interior and exterior of the facility are properly maintained on a continuous proactive basis.
  • Assist the Program Coordinator with requests and provide excellent customer service.
  • Ensure setup requirements and technical requirements for events are executed per specifications.
  • Participate on committees to assist with event details and other special requirements.
  • Responsible for ensuring that the assembly and disassembly of the facility are properly executed as dictated by programs and events.
  • Ensure the Richcraft Sensplex is in compliance with Health and Safety Regulations.
  • Responsible for maintaining accurate inventory of equipment, furniture, and supplies.
  • Assist with annual maintenance projects.
  • Required to be available to Richcraft Sensplex patrons at all times while on duty and to interact with Richcraft Sensplex patrons in a professional and courteous, responsive manner.
  • Other duties as assigned by the Director of Operations, Sensplex Facilities.
", "Health & Safety Responsibilities and Accountabilities": "
  • Ensure all areas covered by the Occupational Health & Safety Act are adhered to.
  • Use or wear protective equipment, devices, or clothing when required.
  • Report any missing or defective equipment or protective device that could endanger oneself or another team member.
  • Report any contravention of the Occupational Health & Safety Act, regulations, or Senators Sports & Entertainment policies and procedures.
", "Training": "
  • Complete online training modules as required, including Accessibility for Ontarians with Disability (AODA), AODA Integrated Accessibility Standards, Back & Lifting Safety Training, Ontario Supervisor Health & Safety Awareness, WHMIS 2015 (GHS), and Violence and Harassment in the Workplace.
  • May also be required to attend on-site training sessions as scheduled.
", "Job Requirements": "
  • Minimum 2 years' previous experience in recreation facility as a supervisor.
  • Experience as an arena operator (ice resurfacer driving experience).
  • Ice making expertise (ORFA Certified Ice Technician designation is an asset).
  • Above average understanding of the Ontario Occupational Health & Safety Act.
  • Experience in HVAC systems and refrigeration plans (ORFA basic refrigeration an asset).
  • Experience performing maintenance, janitorial, and other facility operational duties.
  • Experience handling power tools and hand tools.
  • Must possess a valid class G driver's license with a clean abstract.
  • Current certification in first aid, CPR, defibrillation.
  • Must be able to lift heavy objects (up to 50 lbs).
  • Ability to work under pressure, prioritize tasks, and meet deadlines.
  • Excellent organizational, customer service, and decision-making skills.
  • Proven ability to work independently, but to contribute as a member of a team.
  • Must be able to work flexible hours, including evenings, weekends, and holidays.
  • Bilingualism (English & French) is preferred.
", "Language": "en-US"}