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Customer Service Coordinator

1 week ago

Markham, Ontario, Canada Go Lime Inc. Full time
About the Company
Go Lime stands out as Ontario's market leader in sustainable home and commercial solutions. We strive to provide complete transparency and affordability for all home comfort needs. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers.

Role Summary
The Service Dispatcher plays a critical role in keeping our operations running smoothly and ensuring that every customer interaction reflects our commitment to excellence. As a Dispatch Specialist, you will be responsible for managing end-to-end processes, from order entry to equipment ordering, scheduling, installations, and final paperwork completion.

Main Responsibilities:
  • Confirm technicians have received their daily schedules.
  • Ensure all jobs are updated and closed in the system within a timely manner.
  • Review the current day's schedule, noting any special requests or instructions.

Key Qualifications:
  • Strong communication and organizational skills.
  • The ability to multitask and manage priorities effectively in a fast-paced environment.
  • A proactive approach to problem-solving and customer service.