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Business Systems Analyst
2 months ago
About the Role:
Trudell Medical Limited is seeking a highly skilled Business Systems Analyst to join our Corporate IT CRM Team. As a key member of our team, you will play a critical role in supporting the Sales, Marketing, and Customer Service teams in achieving their business objectives.
Key Responsibilities:
- Business Analysis: Evaluate business processes and identify areas for improvement in current enterprise finance processes. Elicit and document business requirements focused on business needs.
- Solution Design and Implementation: Facilitate requirements and solution validation activities to ensure project deliverables meet key business needs. Document AS-IS and TO-BE processes and solutions.
- System Implementation: Participate in developing enterprise data strategy for CX/CRM related data. Gather, cleanse, and normalize data sets required for CX/CRM implementation.
- Communication and Administration: Ensure clear and concise communications with internal and external customers and suppliers. Report on project and task dependencies, status, and progress.
Requirements:
- Post-secondary degree in Business, Marketing, Commerce, or equivalent experience.
- Minimum of 2 years of related experience gathering requirements and supporting implementation of technology solutions in sales enablement, marketing automation, or customer experience management.
- Experience with Microsoft Dynamics 365 and working with sales, marketing, and/or customer service teams.
- Proficient in Microsoft Office 365 and project management tools such as Wrike.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
How to Apply:
Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
