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Outlet Supervisor

2 months ago

Ottawa, Ontario, Canada Accor Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Outlet Supervisor to join our team at Fairmont The Palm. As a key member of our food and beverage team, you will be responsible for delivering exceptional service to our guests and ensuring that every dining experience is memorable and enjoyable.

Key Responsibilities
  • Provide warm and friendly greetings to guests, ensuring a positive first impression.
  • Assist guests with table reservations, seating, and menu selections.
  • Ensure timely service and maintain a clean and organized dining area.
  • Communicate effectively with the kitchen and other staff members to ensure seamless service.
  • Anticipate and respond to guest needs, providing personalized attention and resolving any issues promptly.
  • Maintain a high level of knowledge about menu items, ingredients, and preparation methods.
  • Conduct daily shift briefings to update staff on important information and tasks.
  • Monitor and control inventory, minimizing waste and ensuring efficient use of resources.
  • Develop and implement strategies to improve service quality and guest satisfaction.
  • Collaborate with the management team to achieve business objectives and implement company policies.
Requirements
  • Excellent communication and interpersonal skills.
  • Proven experience in a similar role, with a strong track record of delivering exceptional service.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong leadership and coaching skills, with the ability to motivate and develop team members.
  • Knowledge of food and beverage service standards, including menu knowledge and presentation techniques.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Passion for delivering exceptional guest service and a commitment to excellence.
What We Offer

As a member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to providing a positive and supportive work environment, where you can thrive and reach your full potential.

Join us at Accor Hotels and discover a world of possibilities. Visit www.accor.com/en/careers to learn more about our company culture and values.