Senior Operations Manager, Group Benefits Division
3 weeks ago
As a seasoned professional with 15+ years of operational management experience in the employee benefits industry, you will lead a team of experts to achieve organizational goals and drive business success.
This role is responsible for building a strong strategic operations plan with the infrastructure to support all aspects of the sales and service of our valued group benefits clients.
You will ensure, through collaboration, teamwork, and the selection and development of technically competent employees, strong client focus and satisfaction through the timely delivery of a quality end product.
A deep understanding of what is needed to support sales and service success for our group benefits clients is critical to the success of this role.
Key Responsibilities
- Strategize and collaborate with all levels of sales and service functions to ensure the best client experience possible.
- Develop and implement team goals and performance metrics to ensure alignment with organizational strategy.
- Encourage a culture of accountability and high performance within the team.
- Overall management of a large service and support team including: Recruitment, Onboarding, Training & Development, Performance Management, Engagement.
- Ensure effective and efficient business processes and procedures are in place, regularly evaluating and improving them to enhance overall performance.
- Plan and support regular quality assurance audits and execute on any required corrective actions.
- Develop and execute strategic workforce planning initiatives to align staffing levels with business needs and objectives.
- Ensure proper provincial licensing as well as insurance company contracting is in place.
- Collaborate with national and corporate resources to ensure cohesive and aligned efforts across the organization.
- Other duties and responsibilities as assigned.
Qualifications:
The successful candidate thrives in a collaborative and results-driven atmosphere and leverages their strong communication and interpersonal skills to build a team-oriented environment.
- A seasoned professional with 15+ years' operational management experience in the employee benefits industry.
- Demonstrated ability to lead and inspire diverse, high-performing teams to achieve organizational goals and drive business success.
- Possess an inquisitive nature and a drive for continuous improvement.
- Excellent communication skills - interpersonal, written, and verbal.
- Skilled at delegating, setting expectations, and monitoring progress of all direct reports.
- Thrives in a fast-paced work environment and sets an example of professionalism for other employees.
- Proficient in data analysis and reporting generating.
- Valid Life License (LLQP) in the Province of British Columbia (or obtained within 6 months).
- CEBS, CALU, CIM, and other designations preferred.
By joining HUB International, you will become part of a rapidly growing company that offers significant opportunity for learning, development, growth, and advancement.
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Vancouver, British Columbia, Canada Hub International Insurance Brokers Full timeAs a seasoned professional with 15+ years of operational management experience in the employee benefits industry, you will be responsible for building a strong strategic operations plan with the infrastructure to support all aspects of the sales and service of our valued group benefits clients.You will ensure, through collaboration, teamwork, and the...
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