Operational Technology Coordinator
4 weeks ago
As an OT Coordinator at Groupe Leclerc, you will play a key role in maintaining a dynamic that favors the delivery of OT projects and the resolution of IT requests and incidents. Your exceptional service skills will be essential in providing a high level of support to our customers.
Responsibilities
- Coordinate OT activities to ensure seamless project delivery and incident resolution.
- Understand the context of production operations to respond effectively to internal customer requests.
- Promote rapid resolution of tickets within agreed SLAs and prioritize tasks judiciously.
- Ensure adequate follow-up on ticket resolution and propose long-term solutions to recurring tickets.
- Establish priorities and daily needs in collaboration with INFRA technicians.
- Work with INFRA technicians to resolve tickets and coordinate follow-up of requests and incidents with external suppliers.
- Actively participate in internal and customer projects and contribute to improving internal processes.
- Provide team performance indicators to identify opportunities for improvement and participate in the recommendation and selection of technological alignments for operational activities.
- Maintain a strategic watch on best OT tools and practices and manage the performance, capacity, availability, and security of our OT network, servers, and data.
- Act proactively on alerts from automated monitoring tools and develop and implement maintenance and improvement projects for OT infrastructure.
- Write and maintain complete documentation in our internal library and validate existing daily processes and remedy recurring problems.
- Provide level 3 support to operational and infrastructure teams.
Requirements
- Completion of an AEC in computer science, specializing in networking.
- 5 years' relevant experience in a manufacturing environment.
- Experience working with a ticket tracking system and fluency in French and functional English.
- Willingness to travel on an ad hoc basis and be on-call, in shifts, 24/7.
- Demonstrates an interest in customer service and teamwork, ability to solve problems quickly, and willingness and dynamism to get actively involved in IT/OT improvement.
- Good learning skills, demonstrated experience in a manufacturing environment, particularly in OT, and knowledge of network environments (Rockwell, Allen-Bradley, Cisco, Fortinet).
- Demonstrates autonomy, initiative, and creativity, capacity for analysis, synthesis, and judgment, professional and proactive attitude, leadership, and rigor.
- Good stress, time, and priority management skills and results-oriented.
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