F&B Team Lead

2 weeks ago


Edmonton, Alberta, Canada Pomeroy Kananaskis Mountain Lodge Full time

Food & Beverage Supervisor Job Description

We are seeking a skilled and experienced Food & Beverage Supervisor to lead our restaurant team.

As a Food & Beverage Supervisor, you will be responsible for creating a warm and welcoming atmosphere for our guests, exceeding their expectations, and delivering exceptional guest service. You will also lead your team to make business decisions that align with our high standards of service and financial goals.

Pomeroy Perks

  • Competitive wages and Health and Wellness benefit plan.
  • Paid on-the-job training with additional learning opportunities.
  • Growth and development opportunities, both personal and professional.
  • Marriott Travel Program.

Key Responsibilities

  • Ensure the restaurant, public areas, server stations, and storage areas are "picture perfect" for optimal first impressions.
  • Provide direct reports with the resources, direction, coaching, and feedback required for their continuous development.
  • Maintain high standards of guest service by monitoring staff, addressing guest concerns, and ensuring efficient service delivery.
  • Welcome guests entering the restaurant in a prompt and courteous manner.
  • Develop excellent product knowledge about the menu and feature items and can answer any inquiry.
  • Ensure responsible service of both food and alcohol. Follow all local and provincial health & safety, food handling, alcohol service and video lottery terminal laws.

Requirements

  • 6 months of hands-on experience in a serving position.
  • Tech savvy.
  • Previous supervisory experience is an asset.
  • ProServe certification is an asset but not required.

Working Conditions

This position may work dayshift, afternoon, or evening shift any day of the week or weekend with long days to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced and, at times, high-pressure environment that requires continuous physical movement, the ability to lift up to 30 lbs., and the ability to manage multiple sequences and demands. There may be periods of independent work and changes in temperature from the back to the front of the house.



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