Logistics Customer Service Specialist

2 months ago

Brampton, Ontario, Canada IKO Full time

About the Role:

The Customer Supply Chain Associate will be responsible for working closely with customers to handle day-to-day inquiries and ensure timely delivery of products and services. This role requires strong customer focus, relationship-building skills, and attention to detail to ensure accuracy of order entry and reports.

Key Responsibilities:

  • Work closely with customers to handle day-to-day inquiries and resolve issues in a timely manner.
  • Enter and verify customer orders for accuracy, load weight, pallet count, and special considerations.
  • Manage orders, including monitoring and updating shipping dates and communicating updates to internal and external customers.
  • Develop strong customer relationships and collaborate with internal departments to ensure timely delivery of orders.
  • Prepare customer-related reports and analyze data to identify trends and areas for improvement.
  • May require some travel within North America to meet with customers and attend industry events.

Requirements:

  • Strong customer focus and relationship-building skills.
  • High level of attention to detail to ensure accuracy of order entry and reports.
  • Strong bi-lingual communication skills (written and verbal) in English and French.
  • Ability to problem-solve and think critically.
  • Good organizational skills and ability to handle a high volume of emails and orders.
  • Strong analytical skills and experience with detail-oriented order entry and research.
  • College or university degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain preferred.
  • 2+ years of experience in a customer service role in North America with direct experience managing orders and customer relationships.
  • Knowledge of Microsoft Office required.
  • Familiarity with JDE and Salesforce is an asset.

About IKO:

IKO Industries Ltd. is a leading manufacturer of roofing and waterproofing solutions. We are committed to providing exceptional customer service and building strong relationships with our customers. We offer a competitive compensation package, health benefits, and a progressive and challenging work environment.

Diversity and Equal Opportunity Employment:

IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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