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Ombudsman Liaison Officer

1 week ago

Toronto, Ontario, Canada The Travelers Companies, Inc. Full time
Role Overview

The Ombudsman Liaison Officer plays a crucial role in facilitating fair dispute resolution and ensuring compliance with regulatory requirements. This position requires strong analytical skills to independently exercise judgment and handle complex situations involving sensitive information. As a key member of our team, you will work closely with various stakeholders to resolve conflicts and provide high-quality customer service.

The ideal candidate will have at least 7 years of relevant experience in business and/or regulatory areas, including government jurisdictional guidelines, regulations, and procedures. They should possess exceptional negotiation skills, ability to use data and analytics to inform business decisions, and advance communication skills for effective presentation to senior leadership. Additionally, they must be able to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.

This role involves:
  • Leading the development and implementation of complaint/dispute resolution methods and procedures.
  • Ensuring inquiries from regulators are responded to in a timely manner.
  • Collaborating with corporate and business partners to identify trends and opportunities for changes.
  • Providing guidance and direction to staff.
  • Performing other duties as assigned.