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Senior Software Developer, CXO Productivity Specialist
2 months ago
We are seeking a highly skilled Senior Software Developer to join our CXO Productivity team. As a key member of this team, you will play a crucial role in developing innovative solutions that drive efficiency and improve the way our clients experience our support organization.
Key Responsibilities- Design and implement essential tooling solutions to boost internal process efficiency and empower colleagues.
- Integrate AI models to streamline processes, enhance CXO team productivity, and reduce response times, significantly improving service quality.
- Collaborate with stakeholders to ensure alignment for the strategic application of AI and automation to improve CX and Ops productivity.
- Build strong connections across the team & company, working with key stakeholders to achieve unified objectives.
- Proven experience in software development, with a preference for Ruby, Rails, and/or TypeScript.
- Experience with Temporal.
- Familiarity with modern JavaScript libraries (React).
- Experience in public cloud development and deployment, especially AWS.
- Knowledge of best practices in profiling, logging, tracing, tracking, and experimenting.
- Ability to decompose work into deliverables with an emphasis on iterative delivery.
- Strong sense of accountability and independence, with a proactive approach to pushing projects forward.
- Effective in communicating ideas and project direction to both internal teams and external stakeholders.
- Proficient as a CRM developer with extensive experience in API integration, cloud computing, and Zendesk integration.
- Proficient with event-driven architecture, utilizing Kafka, and implementing GraphQL APIs.
- Proven track record in designing and deploying consumer-facing products, with a focus on solutions for power users.
- Experience in integrating AI models into product ecosystems.
Please apply by expressing your interest in this role.
