Store Management Lead

6 days ago

Hamilton, Ontario, Canada SIGNET JEWELERS Full time
Job Summary

This role is responsible for leading the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development.

About the Role

The Store Manager will lead by example, championing a People First store environment that promotes diversity and inclusion, develops life-time relationships with customers, and delivers a best-in-class customer experience.

Vision and Purpose

Communicate performance expectations and ensure all team members understand their impact on company success. Coach and develop store staff to instill understanding of brand image and consistent representation of the brand in customer interactions and store visuals.

Customer Obsession

Ensure team members deliver an exceptional customer experience every time through training, customer outreach, communication, and clear expectations.

Critical Thinking & Innovative Action

Achieve sales projections and sales quotas as set by the Company, developing strategies to maximize personal and team members' sales potential while achieving goals.

Employee Experience

Demonstrate commitment to the Company's People First vision, responsible for selecting and developing talent to drive store growth.

Diversity, Equity and Inclusion

Establish a positive, professional work atmosphere where team members can bring their full self to work and want to do their best.

Performance Excellence

Respond promptly and accurately to management directives, requests for merchandise transfers, inventories, and information.

Work Schedule
  • During non-peak periods, managers should aim for a five-day, 40-hour work week.
  • Schedule based on the right time to effectively run your business.
  • A combination of both opening and closing shifts should be scheduled throughout the week.
Position Qualifications
  • Education: Minimum of 2 years of college preferred.
  • Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
  • Preference given to candidates with specialty retail or jewelry experience.
  • Technical/Other Skills Required: Advanced Communication skillset, both written and verbal.
  • Proficient with computers, with advanced proficiency in MS Office and other related business, technology, and communication tools.
  • Strong interpersonal skills to build effective employee and customer relationships.
  • Reliable and dependable.
Estimated Salary:

$65,000 - $80,000 per year, depending on location and experience.

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