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Assistant Front Office Manager
2 months ago
Imagine working in a stunning resort setting, where every day brings new opportunities to deliver exceptional guest experiences. As an Assistant Front Office Manager at Sun Peaks Grand Hotel & Conference Centre, you will play a vital role in fostering a culture of success and excellence in our front office team.
Key Responsibilities:- Collaborate with the Front Office Manager to ensure seamless guest experiences, from arrival to departure.
- Monitor and analyze service data to identify trends and areas for improvement.
- Assist in developing and implementing departmental policies and procedures.
- Supervise and mentor front office team members to ensure they have the skills and knowledge needed to deliver exceptional service.
- Contribute to the development of the team schedule and assist with recruitment efforts.
- Minimum 2 years' experience in a front office role, with at least 1 year in a leadership position.
- Post-secondary education in hospitality or a related field is preferred.
- Excellent communication and problem-solving skills, with the ability to think on your feet.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Proficiency in hotel systems, including Opera PMS, is an asset.
- Competitive compensation package, including a comprehensive benefits plan.
- Opportunities for professional growth and development.
- Full access to winter and summer season lift, trail, and golf passes.
- Discounts on dining and retail purchases within the resort.
- Eligibility for our 'Pay for Performance' incentive bonus program.
We are an equal opportunity employer, committed to building and sustaining a diverse and inclusive workforce. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
