Salesforce Architect

4 weeks ago

Toronto, Ontario, Canada OpenTable Full time
Job Description

We are seeking a highly skilled Salesforce Administrator to join our team at OpenTable. As a Salesforce Administrator, you will be responsible for maintaining and improving our Salesforce architecture, as well as supporting the Global Sales & Services team in its usage of SFDC.

You will work closely with multiple Clouds/platforms and partner cross-functionally with several departments, including Sales, Account Management, Onboarding, Marketing, Support, Finance, and Product. Your primary focus will be on customizing OpenTable's Salesforce instance with a full understanding of options and standard processes.

Internal systems play a key role in the success of our business and our ability to provide excellent support for our restaurants and diners. As a Salesforce Administrator, you will work closely with our Revenue Operations and Business Optimization teams to design and implement enhancements for existing systems and build new solutions that support the goals of the organization.

Key Responsibilities:

  • Partner closely with the Revenue Operations team to gather requirements, prioritize enhancements into sprints, and communicate with partners about releases
  • Build strong working relationships and in-depth knowledge of our internal groups and their processes in order to identify areas of opportunity
  • Design new business processes that will improve operational efficiency across the organization
  • Support a dispersed team of remote Sales and Services team members who rely on SFDC daily to manage their customer interactions, territories, pipelines, and deals
  • Answer technical inquiries quickly and clearly every day
  • Support SFDC onboarding/offboarding processes
  • Act as a Salesforce subject matter expert and trusted advisor for all internal users, advancing issues as needed
  • Lead data stewardship efforts

Requirements:

  • 2-5 years of Salesforce Admin experience (preferably in Lightning), with a focus on internal systems/business applications
  • Experience managing feature requests for Salesforce and advanced skills building Salesforce reports/dashboards
  • The ability to apply advanced automations to solve complex business problems
  • Experience with Salesforce integrations and their implications
  • Excellent verbal, written, and visual communication skills
  • Strong problem solving, judgment, and organizational skills
  • The capacity to grasp and learn complex concepts quickly and independently
  • The ability to prioritize multiple projects simultaneously without sacrificing attention to detail and while consistently meeting aggressive deadlines
  • Enthusiasm around implementing technical solutions that make OpenTable employees more efficient

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Flexible work arrangements
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about technology and customer service, and have a strong desire to make a difference in the hospitality industry, we encourage you to apply for this exciting opportunity.

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