Store Manager
4 weeks ago
We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs and the global demand of a growing eyewear industry.
Key Responsibilities- Lead the LensCrafters team to deliver exceptional customer service and ensure flawless execution of the customer experience.
- Provide training and coaching to the team, leveraging company-provided programs to enhance their skills and knowledge.
- Analyze reporting to create and implement action plans to improve store key performance indicators (KPIs), including NPS, sales to plan, customer count, complete pair, labor, training saturation, exam growth, and others.
- Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time.
- Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
- Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
- Ensure all company-approved safety programs are implemented and maintained consistently per standards to maintain a safe and fun working environment.
- High school graduate or equivalent.
- 4+ years of management/supervisory experience.
- Comprehensive knowledge of operations, processes, and business implications.
- Strong influencing and negotiating skills.
- Team building and management skills.
- Knowledge of current optical theory and merchandise.
- Strong communicator and listener.
- Strong basic math skills (addition, subtraction, multiplication, division).
- Sales skills.
- Familiarity with cash register, computers, and calculators.
- Ability to manage time under aggressive deadlines.
- College degree or equivalent.
- State licensure (if applicable) and/or ABO Certification in non-licensed states.
- LensCrafters Final Inspector Certification.
- LensCrafters Quality, Fitting, and Adjusting Program.
- Previous experience in customer service and retail.
- Knowledge of current store merchandise.
- High level of business acumen to include detailed knowledge of LC Dashboard.
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