Technical Support Specialist

2 weeks ago


Vancouver, British Columbia, Canada KNG Technical Inc. Full time
Job Description:

KNG Technical Inc. is seeking a skilled Field Service Engineer to join our team in Vancouver, BC. As a Field Service Engineer, you will be responsible for providing on-site support to customers, including installation, corrective maintenance, preventative maintenance, and relocation/removal of flow cytometry instrumentation. You will also provide after-hours phone support, holiday and weekend on-site and phone support as required.

The ideal candidate will possess an Electronics Technology diploma or B.Sc./B.A. degree, with 2+ years of experience in a similar field service role within the biomedical industry. You should have experience with Flow Cytometry and Flow Cytometer Instruments, optics/lasers, pneumatics, and hydraulics/fluidics. Additionally, you should have knowledge of Windows and common Office programs, and basic understanding of Immunology or another related scientific field.

Key Responsibilities:
  • Use critical thinking to identify root cause and resolve instrument issues.
  • Focus on improving customer satisfaction in all interactions.
  • Complete technical service bulletins on assigned instruments.
  • Properly maintain car stock inventory.
  • Complete service documentation in compliance with Quality and Regulatory requirements.
  • Display maturity and judgment in time management and expense control.
  • Report quality control and other technical problems to the appropriate support center and Manager.

What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a leading company in the biomedical industry.
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.

How to Apply:
Please submit your resume and cover letter to us.

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