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Application Support Specialist

2 months ago

Vancouver, British Columbia, Canada STUDY2020 CONSULTING INC Full time
About the Role

We are seeking a highly skilled Application Support Specialist to join our team at STUDY2020 CONSULTING INC. As an Application Support Specialist, you will be responsible for providing technical support to our clients and ensuring the smooth operation of our computer systems and networks.

Key Responsibilities
  • Technical Support: Provide technical assistance to clients via phone, email, or in-person, resolving issues related to computer systems, networks, and software applications.
  • Problem-Solving: Analyze and resolve complex technical problems, identifying root causes and implementing solutions to prevent future occurrences.
  • Documentation: Maintain accurate and detailed records of technical issues, solutions, and client interactions.
  • Team Collaboration: Work closely with other technical support analysts to share knowledge, best practices, and resources.
  • Client Communication: Communicate technical information to clients in a clear and concise manner, ensuring they understand the solutions and recommendations provided.
Requirements
  • Education: College or CEGEP diploma in a related field (e.g., computer science, information technology).
  • Experience: 1-2 years of experience in a technical support role, preferably in a similar industry.
  • Skills: Strong technical knowledge of computer systems, networks, and software applications; excellent problem-solving and communication skills.
Benefits
  • Dental Plan: Comprehensive dental coverage for you and your family.
  • Health Care Plan: Access to a wide range of medical services and coverage for you and your family.
  • Vision Care Benefits: Coverage for eye exams, glasses, and contact lenses.
  • Work Term: Permanent position with a stable and growing company.
  • Work Language: English.
  • Hours: 30-40 hours per week.