Service Express Phone Operator
4 weeks ago
Job Summary
We are seeking a skilled Service Express Phone Operator to join our team at Marriott International. As a key member of our guest services team, you will be responsible for providing exceptional phone support to our guests, ensuring their needs are met and exceeded.
Key Responsibilities
- Answer and respond to guest inquiries and requests via phone, email, and chat
- Operate the telephone switchboard, process guest requests, and connect calls to the appropriate extension
- Receive, record, and relay messages accurately
- Log guest requests and issues into the computer system and follow up with guests to ensure resolution
- Provide information to guests about room features, property amenities, and local areas of interest
- Process room service orders, answer questions on menu selection, and record transactions in the point-of-sale system
- Assist guests with accessing internet and guestroom entertainment
Requirements
- High school diploma or equivalent
- No related work experience required
- No supervisory experience required
- License or certification not required
What We Offer
Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We offer competitive pay, a comprehensive benefits package, and opportunities for career growth and development.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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