Service Express Phone Operator

4 weeks ago


Vancouver, British Columbia, Canada Marriott International Full time

Job Summary

We are seeking a skilled Service Express Phone Operator to join our team at Marriott International. As a key member of our guest services team, you will be responsible for providing exceptional phone support to our guests, ensuring their needs are met and exceeded.

Key Responsibilities

  • Answer and respond to guest inquiries and requests via phone, email, and chat
  • Operate the telephone switchboard, process guest requests, and connect calls to the appropriate extension
  • Receive, record, and relay messages accurately
  • Log guest requests and issues into the computer system and follow up with guests to ensure resolution
  • Provide information to guests about room features, property amenities, and local areas of interest
  • Process room service orders, answer questions on menu selection, and record transactions in the point-of-sale system
  • Assist guests with accessing internet and guestroom entertainment

Requirements

  • High school diploma or equivalent
  • No related work experience required
  • No supervisory experience required
  • License or certification not required

What We Offer

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture. We offer competitive pay, a comprehensive benefits package, and opportunities for career growth and development.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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