Windows and Mac Support Professional

5 days ago


Toronto, Ontario, Canada Vaco Full time

We are seeking a highly skilled Technical Support Specialist to join our team at Vaco. The successful candidate will have advanced knowledge of Windows and Mac OS troubleshooting and support techniques, with the ability to troubleshoot and resolve complex software, hardware, and network issues.

Job Summary:

This is a fantastic opportunity for an experienced IT professional to join our team and take their career to the next level.

Key Responsibilities:
  • Provide expert technical support for Windows and Mac OS systems.
  • Troubleshoot and resolve complex software, hardware, and network issues.
  • Assist with system installations, configurations, and upgrades to maintain optimal performance.
  • Perform thorough diagnostics, system restores, and user account management to ensure data security.
  • Collaborate with Level 1 support to escalate complex issues and provide guidance on best practices.
  • Conduct routine hardware repairs, replacements, and updates for workstations and peripherals to prevent downtime.
  • Efficiently manage and resolve service desk tickets to meet customer expectations.
  • Implement and maintain system security and integrity by applying timely updates and patches.
  • Deliver comprehensive training and support to users on best practices and system usage to enhance productivity.
Requirements:
  • Advanced knowledge of Windows and Mac OS troubleshooting and support techniques.
  • Proven experience in software and hardware issue resolution.
  • Able to configure and manage user accounts and permissions efficiently.
  • Familiarity with networking concepts and security protocols to ensure robust system security.
  • Experience working with ticketing systems and documenting solutions to facilitate knowledge sharing.
  • Basic knowledge of PowerShell or other scripting languages is beneficial.


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