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Service Assurance Specialist
2 months ago
Service Recovery Specialist Role
The Service Recovery Specialist will play a key role in ensuring the smooth operation of our client service processes. This involves providing day-to-day support in the resolution of service recoveries, which can be related to various products, technical systems, tax implications, and regulatory obligations.
Key responsibilities include:
- Providing data analysis and manipulation support to inform recovery strategies
- Developing and finalizing communication templates in coordination with the Client Services Operations team
- Supporting communication campaigns and root cause analysis to identify areas for improvement
- Collaborating with internal stakeholders, including Product, AFP, Corporate Tax, Distribution, Legal, and Compliance teams, to ensure recovery strategies align with product intricacies, operational controls, regulatory, compliance, and tax guidelines
- Reviewing communications to ensure reputational risk is protected and regulatory obligations are met
Requirements
- Minimum 4-7 years of experience in a client service/business operations environment, with a strong understanding of multiple platforms and product lines
- Strong problem-solving and analytical skills, with proficiency in Microsoft Office Suite (Excel, Word, and Access)
- Excellent interpersonal and communication skills, with the ability to communicate with all levels of management
- Exceptional organizational and time management skills, with the ability to deliver under tight deadlines
- Strong relationship management skills and the ability to develop partnerships with key business partners
About IG Wealth Management
IG Wealth Management is a leading wealth management company that provides a range of financial services to individuals and institutions. We are committed to delivering exceptional client service and building long-term relationships with our clients.