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Sales Representative

2 months ago

Yellowknife, Northwest Territories, Canada Yellowknife Motors Full time

About the Role

At Yellowknife Motors, we are seeking a highly skilled and motivated Sales Consultant to join our team. As a Sales Consultant, you will be responsible for managing all aspects of the sales process, from initial customer contact to delivery and beyond.

Key Responsibilities

  • Develop Strong Relationships with Customers
    • Greet customers in a prompt, friendly, and courteous manner.
    • Listen to customer needs and take action.
    • Assist customers in understanding the offering and then selecting an appropriate vehicle.
    • Create a customer base through effective contact methods that work for the customer.
    • Keep detailed records of all interactions with customers.
    • Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.
    • Make prospecting calls and follow-up with customers within specific time-frames.
  • Be Detail-Oriented
    • Listen to and document customer needs and expectations throughout the sales visit.
    • Follows-up with customers in a way that works best for them.
    • Prepare for the delivery of new vehicle. Ensures all details of the delivery are completed.
    • Ensure all documentation/paperwork is completed in an accurate and timely manner.
    • Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
  • Commit to the Dealership Brand
    • Stay up-to-date on all dealership training programs.
    • Be able to explain technical features, options, and their benefits.
    • Be knowledgeable about new features, specials, and updates.
    • Be a champion for delivering excellent service at all times.
    • Actively maintain the cleanliness of personal and team workspaces.
    • Maintain a high level of professional appearance at all times.
  • Develop and Maintain Full Knowledge about the Industry
    • Keep up to date with products, accessories, prices, and key features of major competitors.
  • Specific Skills
    • Excellent interpersonal skills with an upbeat and engaging attitude.
    • Excellent verbal communication.
    • Excellent customer service skills, including listening and the ability to impact and influence others.
    • Organized and an attention to detail with the ability to document customer needs.
    • Flexible and open to change; take on special tasks as needed.
    • Ability to manage customer complaints and to solve difficult problems.
    • Results Oriented and Accountable.
    • Holds a valid driver's license.
    • Able to operate manual and automatic transmissions.
    • Basic computer skills and knowledge of Microsoft Office.
  • Education & Experience
    • Minimum High School Diploma or Equivalent.
    • College certificate or additional courses would be an asset.
    • Automotive sales experience would be an asset.
    • Adaptable to work evening and weekend shifts as scheduled.

Requirements

  • Background check required.