General Manager

1 month ago

Abbotsford, British Columbia, Canada Otter Co-op Full time
Job Title: General Manager - Hospitality Operations

At Otter Co-op, we are seeking a highly skilled and experienced General Manager to lead our hospitality operations at the Highwayman Pub in Abbotsford, BC.

Job Summary:

The General Manager will be responsible for overseeing the overall food and beverage service operations of the pub, ensuring high standards of quality and presentation of food, timeliness of service, cleanliness, and strict adherence to local government food safety rules and liquor licensing policies.

Key Responsibilities:
  • Ensure quality, quantity, and presentation of all food prepared meets standards for freshness, appearance, and consistency.
  • Balance the needs of the Front of the House and Heart of the House, while continuously interacting with guests to ensure overall guest service excellence standards are met and exceeded.
  • Manage a Bar Manager and Kitchen Manager and oversee about 30 kitchen and server team members.
  • Ensure team engagement through training and development initiatives, providing recognition of colleagues who meet and exceed standards.
  • Oversee recruiting, training, and scheduling of all kitchen and server team members within established budgets.
  • Ensure training of cooks and servers according to training guidelines and maintain up-to-date skills assessment/certification for each team member as required.
  • Conduct performance management, coaching, and counseling to ensure optimum performance in accordance with Otter's policies and procedures.
  • Directly oversee and assist with cooking, serving, and cleaning as needed.
  • Ensure all food and beverages are consistently prepared and served according to the pub's recipes, portioning, cooking, and serving standards.
  • Be knowledgeable of team policies and procedures, brand, and values, and provide prompt, fair, and consistent corrective action for all violations of company policies, rules, and procedures.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with Otter Co-op policies and procedures.
  • Coordinate menu planning, food service, and special events with the Kitchen Manager, ensuring costing, training, and recipes are provided, with the support of the Division Manager and other key stakeholders.
  • Ensure adherence to food safety regulations, liquor licensing, hygiene, high standards of sanitation, and cleanliness.
  • Work closely with the Division Manager to ensure efficient delivery, receiving, and cost control of all food and beverage-related items within established budgets.
  • Maintain a positive and engaged working environment based on excellence, discipline, learning, and development, teamwork, respect, and having fun.
  • Ensure all team members work in a manner that maximizes productivity and limits wastage of food products to an absolute minimum.
  • Complete an accurate inventory count (food and beverage) on a monthly basis and work closely with the Controller and Division Manager to ensure food cost according to plan.
  • Must be able to deal with reasonable work-related stress resulting from the need to manage within legislative, budgetary, and time constraints on a regular basis.
  • Develop and maintain a team environment that is based on Otter Co-op's brand and values of Integrity, Community, and Excellence.
  • To perform other job-related duties as assigned.
Requirements:
  • Minimum 3 years' experience as a Kitchen and/or Restaurant/Pub Manager.
  • Must have all valid certificates needed to operate a commercial kitchen, including but not limited to Food Safe (Level 2 preferred) and Serving it Right.
  • Advanced understanding of professional cooking, kitchen skills, sanitation, and safety in food handling procedures.
  • Ability to construct menu costing and accurately estimate labor, food, and beverage costs.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to read and interpret documents such as menus, production schedules, financial, and other reports, and procedure manuals.
  • Strong ability to communicate effectively and ensure compliance with standards, rules, and regulations.
  • Computer literate in systems related to the restaurant industry as well as Microsoft Office (Excel, Word, Outlook, etc.).
  • Ability to take direction, offer direction, inspire, and engage a team with proven leadership techniques.
  • Must have superior organization, leadership, and communication skills.
  • Must be able to deal with problem-solving situations and make judgment decisions.
  • Must be able to deal with issues arising from guest complaints (internal and external) in a timely manner using problem-solving and de-escalation techniques.
  • Ability to delegate and supervise a variety of team members to consistently produce results.
  • Thorough knowledge of purchasing and maintaining a proper inventory.
  • Must be able to work weekends, evenings, and holidays when the Pub is busiest.
  • First Aid is an asset.
  • This position is based out of Highwayman Pub, though it may require on some occasions to travel and work at other locations as business needs arise.
What's in it for you:
  • Competitive Wages
  • Annual bonus program for all eligible team members
  • For eligible positions: comprehensive benefits package and an employer-matched pension plan
  • Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
  • Co-op Membership with an annual dividend payment on qualified purchases
  • Education Assistance Program
  • Learning opportunities, to grow and develop, and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community, and Excellence. We embrace diversity and inclusion, and we're working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

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