Wind Turbine Technical Account Manager

2 weeks ago

Oakville, Ontario, Canada Siemens Energy Full time

Technical Account Manager - Customer Support Engineer

About the Role

Location

Canada

Company

Siemens Gamesa Renewable Energy Limited

Organization

Siemens Gamesa Renewable Energy

Business Unit

Service

Full / Part time

Full-time

Experience Level

Experienced Professional

A Snapshot of Your Day

As a Technical Account Manager, you will play a key role in supporting our customers in the wind energy industry. Your primary responsibility will be to coordinate technical discussions with customers, providing feedback on customer relations and supporting the region's operational engineering team. You will also be responsible for preparing and assisting with customer meetings, escalating customer issues, and coordinating with other customer support engineers to share customer experiences and issues.

How You'll Make an Impact

  • Lead technical coordination for assigned key customers, coordinating technical discussions for remaining customers as assigned.
  • Support the region's operational engineering team by providing feedback on customer relations.
  • Support the region's operational engineering team by being the focal point for all pre-sales support cases and requests.
  • Support the regional customer service engineering head with customer corporate forums and coordinate experts' support as needed.
  • Prepare and assist with customer meetings, leading on priority topics.
  • Escalate customer issues through the support process and standard tools.
  • Coordinate with other customer support engineers to share customer experiences and issues.
  • Coordinate the immediate generation of customer technical responses to issues escalated to the second level.
  • Review and communicate customer technical reports or scopes for quote.
  • Coordinate with the presales team within customer service engineering and help facilitate or support customer discussions on aftermarket projects.
  • Ensure coordination and alignment on global issues, aligning technical messages to be delivered to customers.
  • Coordinate with the SCADA technical account manager to ensure SCADA technical topics from customers are addressed.
  • Stay coordinated with the Global Technical Account Manager on critical issues and provide feedback on experience available worldwide.
  • Expected travel up to 10% to customer meetings and conferences.

What You Bring

Typically, a BS in electrical/mechanical/aerospace discipline is required. Advanced (Masters) degree may be substituted for experience, where applicable.

  • 8+ years of wind engineering working experience - product development, engineering, service operational engineering.
  • Previous experience in cross-functional and international teams.
  • Cross-disciplinary understanding of wind turbine sub-systems.
  • Customer management experience in some capacity (directly or in support role). Experience in technical/engineering support to customers.
  • Ability to work and thrive independently and in a team environment.
  • Excellent communication (written and verbal) and presentation proficiency.

Preferred Knowledge/Skills, Education, and Experience

  • Project Management Professional Certification.
  • Multi-lingual - English (required)/Spanish/Portuguese.

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