Construction Technology Solutions Specialist

4 weeks ago


Burnaby, British Columbia, Canada CadMakers Full time

**About CadMakers**

CadMakers is a pioneering digital construction technology company that empowers the industry's top performers to achieve unparalleled success. Founded in 2014, we have established ourselves as a trusted leader in delivering cutting-edge solutions to our global clientele.

**Salary and Benefits**

We offer a highly competitive salary package of $80,000 - $100,000 per year, plus an opportunity for quarterly incentive pay. Our comprehensive benefits include a development budget to support your professional growth, regular team events, volunteer days, and a collaborative work environment.

**Job Description**

We are seeking a dynamic Construction Technology Solutions Specialist to join our fast-paced team. As a key member of our customer success department, you will play a pivotal role in ensuring our clients' seamless adoption and utilization of our innovative cmBuilder product.

Your primary responsibilities will include:

  • Providing exceptional support to users, addressing questions and resolving issues promptly
  • Building and maintaining strong customer relationships to drive customer satisfaction and loyalty
  • Conducting regular check-ins to ensure alignment with customer objectives
  • Creating 4D simulations in cmBuilder, BIM modeling, and data management
  • Leveraging expertise in BIM/VDC and construction to provide guidance to customers
  • Developing onboarding plans and helping onboard new customers
  • Developing educational content such as user guides, onboarding videos, webinars, and tutorials
  • Documenting and advising on internal documentation, including playbooks and best practices
  • Collecting, tracking, and reporting on KPI data
  • Collaborating with go-to-market and product teams to relay customer feedback and contribute to product enhancements

**Requirements and Qualifications**

To be successful in this role, you will need:

  • A degree in Engineering, Construction Management, or a related field (or equivalent construction experience)
  • Minimum of 2-5 years of experience in BIM/VDC, construction, and/or construction-tech environment
  • Proven experience with BIM/VDC processes and proficiency in industry-standard software such as Autodesk Suite, Procore, and Bluebeam
  • Field experience in the construction industry and/or cmBuilder experience is a strong plus

**Key Skills and Attributes**

The ideal candidate will possess:

  • Proficiency in contract documents, drawings, and schedules
  • Ability to build and navigate 3D models, and familiarity with 3D scans
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-centric mindset
  • Highly organized and detail-oriented; able to multi-task and prioritize
  • Willingness to travel to customer sites and industry events if needed


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