Quality Assurance Specialist

2 months ago

Toronto, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our team at Scotiabank. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our software applications and systems.

Key Responsibilities
  • Review project documentation to provide analysis from a testing perspective.
  • Participate in product design and requirements analysis.
  • Perform manual tests, create test data, and construct and execute exploratory, integration, regression, back-end, and end-to-end testing.
  • Ability to create test artifacts, including test plans, test strategies, test scenarios, test cases, test conditions, and test scripts.
  • Work closely with the development team to resolve defects and escalate issues to management when necessary.
  • Prepare QA documentation for management review, approval, and sign-off.
  • Transfer application and process expertise to more junior analysts.
Requirements
  • Strong communication (verbal/written) skills to produce clear, concise, and comprehensive test plans and strategies.
  • Working knowledge of Contact Center agent-facing applications and flows.
  • At least 5+ years of quality assurance experience with manual testing experience.
  • Experience with Interactive Voice Response (IVR) and dialer inbound outbound call initiation in a Call Centre setting.
  • Experience with CRM application testing.
  • Experience with API testing tools, such as Postman.
  • Knowledge of QA processes and experience working in agile teams.
  • Ability to work on multiple projects concurrently and deal with ambiguity in a fast-paced environment.
  • Strong interpersonal skills and excellent analytical skills.
What We Offer
  • Diversity, Equity, Inclusion & Allyship: We strive to create an inclusive culture where every employee is empowered to reach their fullest potential.
  • Accessibility and Workplace Accommodations: We value the unique skills and experiences each individual brings to the Bank.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program, including bonus, flexible vacation, personal, sick days, and benefits.
  • Community Engagement: Opportunities for community engagement and belonging through various programs.
Working Location

Hybrid

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