Microsoft 365 Deployment Specialist
1 week ago
As a seasoned Microsoft 365 Deployment Specialist, you'll help businesses harness the power of modern technology to drive growth and innovation.
About Our Company
Softchoice is a leading provider of software-focused IT solutions and services. We empower businesses to succeed in a rapidly changing technological landscape.
Your Key Responsibilities:
- You will work closely with co-workers (internally), end-users (externally), and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, in accordance with contract SLAs.
- You will support the team on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects.
- You will provide technical guidance and direction to Technicians on the team, in efforts to enhance and develop their expertise, experience, and skill set.
- You will take advantage of the opportunities to pursue relevant certifications and training for Microsoft 365 and Exchange, as well as vendor-specific training for solutions including Quest and Bit Titan.
- You will be a role model for our values of personal growth, customer passion, taking care of others & owning the end result.
- You will have the opportunity to work in a highly visible customer-facing role.
- You will use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
- You will continually fine-tune your delivery, adoption, and problem-solving skills along the way.
What You'll Bring:
- A curious mindset, willing to ask the right questions to provide customers with the best possible solution.
- A problem solver with the capability to uncover & address the root cause of an issue.
- A proactive work ethic that puts responsiveness to customers first.
- Passion for building strong relationships with customers and driving great CX.
- Computer Science / Information Technology degree or diploma. Equivalent industry experience is a plus.
- Ability to travel up to 10% of the time.
- Minimum of one year's experience in a technical role (Technician) in a professional services capacity, or 3+ years of related industry experience.
- Training and/or certificates to include; Active Directory, M365 Fundamentals, M365 Administrator, and Azure Fundamentals.
Benefits and Perks:
- The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success.
- Flexibility: Plan your workdays in a way that suits you best.
- Award-Winning Workplace: Proudly recognized as a Great Place to Work for 19 consecutive years.
- Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self.
- Competitive Benefits: Benefit from competitive perks that start on day one.
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